Account Manager, EnterpriseAbout the RoleAs an Enterprise Account Manager, you will own and grow a portfolio of Cognition's enterprise customer relationships. You'll be responsible for driving usage across new use cases and business units, and ensuring customers realize maximum value from Cognition's suite of engineering products - Devin, Windsurf, Review, and more. You will operate as an embedded member of the enterprise sales team, working closely with leadership, engineering, and product teams to deliver exceptional customer outcomes.
You'll manage a book of enterprise accounts and own a revenue number driven by renewals and expansion. Success in this role requires building deep, trusted relationships with technical stakeholders, understanding their evolving needs, and positioning Cognition's suite of products as a critical part of their engineering workflow.
Successful candidates will have experience managing client-facing relationships with technical audiences in enterprise settings and exhibit the drive and customer obsession required to win consistently in a fast-paced, high-intensity environment.
In this role, you will:- Own a book of enterprise customers, serving as their primary point of contact and trusted advisor
- Drive revenue through renewals and expansion, owning a combined quota
- Identify and execute expansion opportunities - deploying Cognition's products across new teams, use cases, and business units within your accounts
- Navigate layered customer organizations including working directly with engineering leaders, Tech and AI executives, procurement, and legal stakeholders
- Deeply understand each customer's technical pain points, priorities, and roadmap to maximize adoption and value realization
- Build strong, long-term partnerships with customers, obsessing over their health and success
- Discover new use cases within your customers' organizations and share feedback with product and engineering teams to shape Devin's development
- Partner closely with Account Executives and cross-functional teams to deliver a seamless customer experience
- Focus on results - drive retention, growth, and consumption of Cognition's products through our customer bases
Requirements for the role:- 3+ years of enterprise sales, account management, or sales engineering experience
- Experience owning client-facing relationships with technical audiences in enterprise settings
- Demonstrate a track record of driving renewals and expansion revenue
- Technical acumen - you can understand complex technical problems and articulate how Devin addresses customer needs
- Thrive in ambiguous and rapidly changing environments - you're willing to move fast and quickly grow in scope and responsibility
- Customer-obsessed mindset with a passion for building lasting partnerships
You might excel if you...- Have experience with AI tooling, developer tools, or infrastructure software
- Were a software engineer or sales engineer, or studied computer science, but moved into customer-facing roles
- Successfully drove large expansion deals within complex enterprise accounts
- Previously worked at a high-growth startup and thrive in fast-paced environments
- Are a tinkerer and power user of AI tools
- Are a competitive, highly ambitious person who loves working in high-intensity environments
This role is onsite in NYC, SF, or Austin. 
