Job DescriptionIn the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation with domain specialization
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams
Required Skill and Experience• Stakeholder Communication, Executive Presentations, and Team Leadership
• IT Operations, Service Delivery, and Application Support
• Management of Global L1.5/L2/L3 Support Teams
• Critical Incident, Problem, and Escalation Management
• Operational Governance, KPI/SLA/XLA Reporting, and Executive Communications
• Cross-functional Collaboration, Conflict Resolution, and Influencing Skills
• ServiceNow and ITSM Processes
• Program Management and Support Operations Management
• Governance, Compliance, Transition, and Knowledge Management
• Continuous Service Improvement (CSI) and Customer Success Management
• Root Cause Analysis (RCA) and Operational Excellence
• Customer-facing Operations with Accountability Management
Preferred Skill and Experience• Problem Management
• Major Incident Management (MIM)
• Root Cause Analysis (RCA)
• KPI, SLA, and XLA Management
• Escalation Management
• Continuous Service Improvement (CSI)
• Cross-functional Team Leadership
• Customer Success and Stakeholder Engagement
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
