Essential Functions:
People:
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Responsible for recruiting, developing, and building effective teams by creating a positive career growth environment for team members. Conducts interviews for the positions of General Manager, Assistant Manager, and Shift Manager.
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Responsible for Hiring, Staffing, and onboarding including New Hire Orientation.
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Developing direct reports by conducting check-ins with all Management New Hires and Internal Promotes during their training.
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Manages Time by scheduling effective and structured restaurant and support center visits.
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Conducts monthly meetings and/or conference calls with their General Managers and Support Center.
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Conducts store General Manager performance reviews
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Coaches General Manager on conducting effective performance reviews for restaurant employees.
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Meets with General Managers to ensure Yoshinoya systems and policies are executed, and appropriate corrections are in place to ensure implementation.
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Is approachable to ensure open dialog between all team members.
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Adhere to conflict management resolution process and issues disciplinary notices to employees, as necessary.
Guests:
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Creates a customer first culture
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Experience implementing system and process improvements to drive positive guest experience.
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Possesses a strong customer service mindset.
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High detail-orientation with an ability to work in a dynamic, fast-paced, team environment.
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Follows BLAST (Believe, Listen, Apologize, Solve, Thank) and SEE (Smile, Eye Contact, Engage).
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Reviews QSC (Quality, Service, Cleanliness) during every restaurant visit
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Utilizes Safety Culture (app) to conduct store visit reviews which allows capture of notes and observations that are also visible to the Support Center Team.
Financials:
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Responsible for Leading Teams to achieve Sales and Profitability Metrics thru P&L management.
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Reviews company target goals for sales, labor, food cost, and speed of service.
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Reviews sales forecast to adjust labor plans daily
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Drives results by developing monthly Action Plan with the General Managers to align with restaurant financial opportunities.
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Effective problem solving thru data analysis to identify root cause and implement an actionable plan to correct.
YOSHINOYA | Job Description 2021
Other Requirements/Skills:
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Strong leadership, supervisory, and communication skills.
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Ability to work a flexible schedule and multitask throughout your workday.
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Extremely organized with excellent multitasking and time management skills.
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Excellent writing skills, verbal, and presentation skills.
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Strong attention to detail.
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Able to handle multiple tasks concurrently and prioritize workload effectively.
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Stable work experience with a history of progression.
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Working knowledge of MS Outlook, Word, Excel, and PowerPoint.
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Reliable transportation to work opening and closing shifts.
SUPERVISORY RESPONSIBILITIES:
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8-10 Restaurants
WORK ENVIRONMENT:
The District Manager is a field position that works within a restaurant environment, and uses a computer, telephone and other office equipment as needed to perform duties. The District Manager may encounter frequent interruptions throughout the workday.
When visiting Restaurant locations, the employee will be exposed to distracting noises and sound levels from cooktops, hot temperatures from fryers and grills, sharp utensils and equipment, wet flooring, and cold temperatures when dealing with walk in coolers/freezer. Restaurant kitchens are often small spaces, they may work near others, while maintaining social distancing. The outside environment will vary dependent upon the weather.
PHYSICAL DEMANDS:
While at the restaurant and/or Support Center, the employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend or lift up to 25 pounds.
TRAVEL: 100%
REQUIRED EDUCATION/EXPERIENCE:
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High School Diploma or equivalent
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Bachelor's degree is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
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Previous multi-unit management experience (min 2 years) in the restaurant industry is a must
OTHER DUTIES/ADDITIONAL INFORMATION:
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks which may be required to be performed in this position. The employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute an employment contract and may be changed at the discretion of the employer with or without notice.