Annual Compensation Pay Range: $112,000 - $128,000We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!As a
District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.
If this is you, you are the leader we're looking for!Job DescriptionLead, Manage and Develop People, Brand Ambassador & Operational ExcellenceLead an Engaged Team:- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:- $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans - we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
QualificationsQualifications & Expectations- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
- Proven track record of top tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional InformationDistrict Managers are responsible for:
- Managing physical assets, conducting property audits, vendor management, and overseeing delinquent tenant processes, including auctions.
- Managing, coaching, training, and mentoring employee's to ensure performance meets business needs across a district made up of an average of 14 properties.
- Utilizing their personal vehicles to visit multiple properties within the district.
- Delivering outstanding customer service by promptly resolving escalated customer issues, addressing unit break-ins and handling other concerns in a professional manner.
- Driving business growth by leveraging analytics, technological advances, and customer feedback (both direct and via social media) to capitalize on opportunities within the district.
- Accessing customer accounts, which may include confidential and sensitive personal information, to resolve escalating issues, respond to break-ins and address delinquent accounts.
Subject to staffing availability, District Managers may be required to work at properties and perform some or all of the responsibilities typically assigned to a Property Manager, as outlined below:
- Property Managers may be required to drive to multiple properties and perform bank cash deposits.
- Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts.
- Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy.
- Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.
