Job DescriptionCore Responsibilities and Duties: - Plan with local management to have appropriate workforce levels at each location, including delivery teams, warehouse, and office
- Compliance - ensure compliance with policy and procedures, customer SOP's and internal processes
- Goals - Achieve financial goals, maintain Customer Key Performance Indicators (KPI's) to meet or exceed goals
- Work with assigned locations to ensure they are aware and understand their goals and help guide them to achieve each goal
- Customer Reporting - Make sure all locations maintain and display KPI reports
- Customer Relations - Develop relationships with local management, Client field personnel, and key Customer individuals
- Start-up Responsibilities - Assist as needed and assigned on a "New Location" start-up
- Ensure staff is properly trained to perform daily assigned tasks, processes and procedures
- Audit KPI's and monitor performance as needed
- Make sure all locations maintain a safe, clean, and organized work environment
- Ensure all inventory responsibilities are done timely and accurately as required
- Cover Management vacations at each location as necessary
- Facility Management - assist with local management as needed with managing maintenance and other expenses
- Travel as required to ensure location meets performance standards and P&L numbers
- Other duties as assigned
Qualifications: - High school diploma or GED required, college degree in business or equivalent work experience preferred
- Must have at least 3 years management experience in a related field
- Experience working with a 3PL Company in a home delivery environment a plus
- Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint
- Must possess excellent verbal, written, communication skills
- Be able to multi-task in a fast-paced work environment
- Travel as necessary
- Working knowledge of company policies, practices and customer related matters as well home appliance knowledge is helpful
Skills: - Able to articulate a high desire of achievement
- Self-motivated and willingness to stretch personal goals
- Strong verbal and written communication skills
BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
About UsHub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
