Job Title: Director US Field Reporting Specialist Care

• Location: Cambridge, MA

Main Responsibilities

Strategic Leadership

• In Collaboration with the Director - Vaccines/General Medicines, set vision and strategic direction for the team, driving collaborative relationships, positive business outcomes, and executional excellence
• Encourage innovation, and lead a change management agenda to drive business impact above and beyond the current state of capabilities
• Act as a trusted advisor to Sales and Marketing Therapeutic Area Leadership, representing the GTMC perspective and the North America voice in global field reporting decisions
• Partner with Sales and Marketing Leadership to understand brand and sales strategy and ensure consistency in execution across BUs where appropriate

 Field Reporting Design and Delivery

• Lead the design, development, and operations of field reports across all US Specialty Care Commercial customer-facing teams, ensuring field force and home office management can monitor performance and execution effectively
• Build strategies, processes, and tools — leveraging pharmaceutical data sources (IQVIA, SP/PSS, 867), BI and AI platforms — to deliver actionable insights and high-impact field engagement
• Drive adoption of AI-powered analytics, automation, and self-service reporting to modernize field reporting infrastructure and increase operational efficiency

Cross-Functional Collaboration

• Collaborate with Digital/ITS, Commercial, Market Access, Trade, Value and Access, Compliance, and Field Learning and Development to drive implementation and adoption of field reports and field AI solutions
• Partner with global GTMC colleagues to share best practices, drive consistency, and effectively leverage hub teams

Team and Operations Management

• Manage and develop team members, fostering a culture of innovation, continuous learning, and subject matter expertise across the team
• Provide appropriate training and hands-on experience to develop the team, and continually strengthen and upgrade capabilities to meet and exceed goals
• Establish and maintain documentation and governance materials; manage staffing, budget, prioritization, and delivery across the team and vendor partnerships

About You

Work Experience

• 7+ years of experience in Pharmaceutical Commercial Analytics, Reporting, or Sales Operations, or equivalent consulting
• Proven experience partnering with or leading field teams
• Track record of delivering high-quality solutions with strong attention to detail and measurable business value
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Experience working in a regulated industry environment with strong compliance orientation
• Vendor management experience

Technical Skills

• Proficiency with pharmaceutical data sources: IQVIA, LAAD, Xponent, Symphony, Komodo, CMS, Optum, Questlab, SP/PSS, DDD/867

• Experience with Business Intelligence tools: Qlik, PowerBI, Tableau, Microstrategy

• Experience with database tools: Snowflake, Oracle, Dbeaver, SQL Server

• Experience with CRM platforms: Veeva, Salesforce

• Advanced Excel and PowerPoint
• Familiarity with project management and portfolio management tools
• Technical knowledge of AI applications and emerging capabilities in commercial operations

Skills

• Proven executive-level presenter and communicator with exceptional storytelling skills to articulate vision, build alignment, and drive change across diverse audiences
• Highly organized agile learner with strong real-time thinking, prioritization, and financial acumen
• High sense of urgency balanced with quality and process discipline
• Strategic partnership and influencing skills — ability to build coalitions, broker alignment, and drive collaboration across diverse stakeholders with competing priorities
• Deep understanding of field operations including CRM systems, incentive compensation, sales analytics, and field learning and development
• Leverage AI tools and automation platforms to enhance productivity and generate data-driven insights that improve decision-making and customer outcomes
• Demonstrate curiosity and resilience; actively seek learning opportunities and embrace new challenges as opportunities for innovation
• Proactively identify inefficiencies and implement solutions that optimize workflows and enhance team performance
• Lead teams through transformation by role-modeling the right behaviors, fostering psychological safety, and driving genuine buy-in and commitment
• Translate broad internal and external insights into clear, actionable objectives that drive transformation forward
• Comfort with ambiguity, ability to challenge conventional thinking, and passion for exploring emerging trends and innovative solutions

Education

• Bachelor's degree in Computer Science, Business, Finance, Engineering, or related discipline required
• Master's degree preferred

Preferred Qualifications

• Experience managing teams within matrix organizations
• Background in multicultural environments and global or cross-regional project leadership
• Experience managing offshore or hub team partnerships

The salary range for this position is:

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.