JOB SUMMARYThe Director of Revenue Cycle Automation, Analytics, Epic Training & Quality provides strategic leadership for enterprise revenue cycle automation, performance analytics, Epic system training, and staff quality monitoring programs. *** This role partners closely with Revenue Cycle Operations leadership to identify and evaluate automation opportunities, develop business cases and ROI analyses, and lead the design and deployment of automation solutions across the end-to-end revenue cycle. The Director maintains accountability for the full automation lifecycle, including ongoing monitoring to ensure performance, stability, and expected financial outcomes. *** In addition, this role oversees enterprise Epic-specific training and revenue cycle orientation, as well as centralized staff quality monitoring programs that assess adherence to standard operating procedures. The Director ensures alignment across analytics, automation, training, and quality to drive operational efficiency, standardization, and improved financial performance.
BENEFITSUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATIONRequired- Education
Bachelor's Degree in Finance, Business, or a related field
- Experience
7 years or more of progressively responsible experience in revenue cycle, analytics, automation, or related functions, including leadership experience.
Demonstrated experience with Epic Revenue Cycle modules and UiPath or comparable RPA platforms.
Strong knowledge of end-to-end revenue cycle operations.
Preferred- Education
Master's Degree in Business, Healthcare Administration, or a related field
- Experience
Experience with AI-driven automation or advanced analytics tools.
Experience leading enterprise training, QA, or performance improvement programs.
Epic revenue Cycle certification or Epic build experience.
JOB DUTIES- Automation Strategy, ROI, and Governance
- Partner with Revenue Cycle Operations to identify, prioritize, and evaluate automation opportunities
- Lead development of ROI models and business cases to support investment decisions
- Establish and maintain governance processes for automation intake, prioritization, and execution
- Automation Development & Lifecycle Management
- Lead design, development, and deployment of automation solutions across the revenue cycle
- Oversee teams responsible for:
- Robotic Process Automation (UiPath)
- Agentic / AI-enabled automation solutions
- Ensure solutions align with Epic workflows and operational processes
- Own end-to-end automation lifecycle (intake > ROI > build > deploy > monitor)
- Monitor performance of deployed automation to ensure stability, efficiency, and ROI realization
- Revenue Cycle Analytics
- Oversee analytics team responsible for reporting and performance insights
- Support automation prioritization, ROI modeling, and performance tracking through data analysis
- Ensure delivery of actionable insights across key revenue cycle metrics
- Epic Training & Revenue Cycle Orientation
- Lead enterprise Epic-specific training programs for all revenue cycle staff
- Oversee:
- Role-based Epic training
- System updates and upgrade education
- Provide standardized revenue cycle orientation for new staff
- Ensure alignment between Epic workflows, automation processes, and standard operating procedures
- Staff Quality Monitoring (QA)
- Lead enterprise staff quality monitoring program evaluating adherence to SOPs
- Establish QA methodologies, scoring frameworks, and reporting processes
- Identify performance trends, errors, and variation across revenue cycle staff
- Partner with operations to address performance gaps and reinforce standardization
- Utilize QA findings to inform:
- Automation opportunities
- Training priorities
- Process improvements
- Integration & Continuous Improvement
- Align analytics, QA findings, automation initiatives, and training programs
- Drive continuous improvement to enhance:
- Operational efficiency
- Accuracy and quality
- Financial performance
- Leadership & Team Management
- Directly oversee:
- Manager, Revenue Cycle Analytics
- Manager, Epic Training & Staff Quality Monitoring
- Automation Development Team (RPA/AI developers and analysts)
- Provide leadership, coaching, and performance management
- Build high-performing teams focused on innovation, data, and continuous improvement
