Salesforce

Director, Product Architecture & Evangelism, Agentforce Contact Center

Salesforce$191K — $348K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in software product management or technical architecture within high-growth enterprise tech.
  • Hands-on coding experience in Python, JavaScript/Node.js, and REST/GraphQL APIs.
  • Expertise in LLM orchestration frameworks like LangChain and AutoGen.
  • Proven product evangelist with experience in live demos and social media leadership.
  • Knowledge of enterprise contact center architecture and omnichannel support.
  • Technical degree required.

Responsibilities

  • Lead technical product strategy and architecture roadmap for Agentforce Contact Center.
  • Code functional POCs and prototypes to validate and actualize product vision.
  • Evaluate state-of-the-art AI models and establish benchmarks for real-time workflows.
  • Design safety protocols and compliance standards for AI applications.
  • Act as a primary evangelist for Agentforce through thought leadership and outreach efforts.
  • Collaborate with engineering to transition POC code into production.

Benefits

  • Support for work-life balance and personal development.
  • Access to resources that enhance professional impact.
  • Opportunities for growth and influence within the AI domain.
  • Engagement in innovative projects to shape future technologies with customers.
  • Empowerment through the use of advanced AI agents.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Product

Job Details

We9re looking for a visionary, deeply technical Product Manager to lead evaluation, architecture, and strategy for frontier AI technologies within the Agentforce Contact Center team. This person combines strategic vision with hands-on technical skill - coding functional POCs to bring product vision to life while mobilizing engineering teams, partners, and customers.

As product architect for frontier technologies in Agentforce Contact Center, you9ll own technical product strategy, hands-on prototyping, and external advocacy for next-gen AI capabilities. You9ll define how Salesforce architects agentic automation, dynamic conversation routing, real-time agent assistance, and autonomous resolution across enterprise contact center channels.

You9ll also be a primary industry thought leader for Agentforce - building a public presence on social media, authoring technical blogs and whitepapers, delivering live coding demos and keynotes, and engaging strategic customers, executive sponsors, and developer communities to showcase the future of AI-driven contact center transformation.

You9ll partner closely with AI research, engineering, UX, product marketing, sales, customer success, security, and executive leadership to align on a unified vision - influencing roadmap priorities through an iterative, high-velocity approach to architecture, evaluation, and strategy.

Responsibilities

  • Product Strategy & Architecture: Lead technical product strategy and architectural roadmap for Agentforce Contact Center, setting platform priorities for frontier AI integration.
  • Hands-On POC Development: Personally code functional POCs, prototypes, and reference implementations to validate frontier AI technologies and bring product vision to life.
  • Frontier AI Evaluation & Benchmarking: Continuously evaluate SOTA models, reasoning engines, multi-agent frameworks, and multimodal architectures; establish benchmarks, latency targets, and orchestration patterns for real-time contact center AI.
  • Safety, Trust & Governance: Architect safety guardrails, red-teaming protocols, hallucination mitigation, and compliance standards into frontier AI workflows.
  • Thought Leadership & Evangelism: Serve as a primary evangelist for Agentforce - driving social media presence, technical content, live demos, and keynotes - while engaging strategic customers, executive sponsors, and partners to showcase POCs and co-innovate.
  • Cross-Functional Enablement: Partner with engineering and research to move POC code and architecture into production, and enable sales/marketing through technical evangelism.


Requirements

  • Product Leadership & Architecture: 10+ years in software product management, technical architecture, or developer relations within high-growth enterprise tech.
  • Hands-On Coding & Frontier AI Expertise: Demonstrated ability to write production-quality prototypes and rapid POCs (Python, JavaScript/Node.js, REST/GraphQL APIs, LLM orchestration frameworks like LangChain, LlamaIndex, AutoGen). Deep technical understanding of LLMs, SLMs, reasoning architectures, multi-agent orchestration, RAG, prompt engineering, fine-tuning, and low-latency inference.
  • Evangelism & Executive Engagement: Proven track record as a product evangelist - keynotes, live demos, social media leadership, community building - plus experience engaging CIOs, CTOs, and enterprise architects, translating technical POCs into business value.
  • Contact Center & CX Domain Expertise: Knowledge of enterprise contact center architecture, CCaaS platforms, CTI/telephony integration, CRM workflows, and omnichannel support.
  • Methodology: Working knowledge of Scrum, Lean, and Agile within the enterprise SDLC.
  • A related technical degree required.


Unleash Your Potential

When you join Salesforce, you9ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we9ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what9s possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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