To support our
Personal Shopping and Client Relations team we are searching for a
Director Personal Shopping & Client Relations North America to be based in our
New York office.
WHAT YOU WILL DO- Own the performance and growth of the Personal Shopping function across North America
- Drive regional revenue targets, productivity, and contribution to overall e-commerce sales
- Partner with leadership to align on strategy, targets, and expansion opportunities
- Manage & Develop a High-Performing Team: Lead, coach, and develop a team of Personal Shoppers across the U.S.
- Set clear KPIs and performance expectations, fostering a culture of accountability and excellence
- Build and scale a best-in-class team to support continued growth
- Elevate the Client Experience: Maintain direct relationships with top-tier clients, delivering highly personalized service
- Ensure a seamless, elevated experience across all touchpoints
- Act as a brand ambassador, representing Mytheresa's standards of luxury and service
- Drive Data-Led Clienteling: Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies
- Optimize client segmentation, retention, and reactivation efforts
- Identify opportunities to increase client lifetime value and repeat business
- Own Client Events & Activations: Lead the strategy and execution of high-impact client events across North America
- Partner with cross-functional teams to deliver elevated, revenue-driving experiences
- Utilize activations to acquire, retain, and grow key client relationships
- Shape the Future of Digital Clienteling: Contribute to the evolution of Mytheresa's global Personal Shopping strategy
- Partner with Technology and Product teams to enhance clienteling tools and capabilities
- Stay ahead of industry trends to continuously innovate the client experience
WHO YOU ARE- 8-12+ years of experience in luxury retail, e-commerce, or personal shopping
- Proven track record of leading high-performing, client-facing teams across a region
- Deep understanding of the North American luxury client
- Analytical mindset with the ability to translate data into actionable strategies
- Exceptional communication and relationship-building skills
- Passion for luxury fashion and delivering an elevated client experience
WHAT WE OFFER- Annual salary up to $200k+ bonus + clothing allowance
- Paid time off
- Special leave of absence
- Language and e-learning courses
- Staff discount of up to 30%
- Discounted membership for selected sports platforms & gyms
- 401K Plan
- Medical & dental insurance
- Life insurance
- Long-term disability insurance
- Medical leave family coverage
- Social Day
- Employee Share Purchase Plan
Experience Level: DirectorWorkplace Type: Hybrid
