• We have an opening for a Director Customer Relations position
• Location: New York, NY
• Schedule: Monday - Friday

The Director Customer Relations role is a senior strategic regional role reporting to the Compass Sr Leader that provides strong leadership in "clearing the path" for operations teams to deliver excellence in service and experiences within the Food program across the Americas region. This position will lead and inspire a small team of people who will support creating top-notch, innovative hospitality experiences for users, drive new business mobilizations, provide catering administration services, deliver business optimization initiatives (for both overall effectiveness and financial efficiencies), and tie it all together through strong project management for the region. This position will also work with a variety of stakeholders across multiple functions and levels to continually raise the bar of our Compass@client Food program.

This role requires significant travel to each location to meet with clients and Compass stakeholders.

The Great Things You Will Do

• Own business excellence for the Americas region and hold both self and team accountable to high standards across key areas of responsibility (user experience, business optimization, project management, new business mobilizations, and catering administration)
• Champion user experience and hospitality within the region by partnering with operations leaders and global partners to set expectations around what great looks like, training teams to understand and live up to the expectations, and building systems and processes to ensure high standards are maintained and continuously improved
• Focus efforts on unit-level enablement to ensure every single site has the tools, systems, and processes needed to deliver at the highest level of quality
• Partner with Finance to ensure return on investments in efficiency efforts are captured and reported to key stakeholders
• Build dashboards or other reporting mechanisms to ensure continual monitoring of data and progress against objectives
• Lead a variety of projects, in partnership with stakeholders within and outside of the region, to drive operational excellence
• Act as the bridge between Compass and Client stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery
• Bring ideas and innovation from the wider Compass world and beyond to the Client account, and drive a culture of excellence and continuous improvement
• Share key learnings, successes, and innovations across Americas region and more broadly with global teammates
• Be a member of the Compass Americas regional leadership team, sharing best practices, helping to define regional strategy, and taking part in ownership of regional success
• Respond promptly and professionally to all inquiries (whether from client, Compass stakeholders, or regional teams)
• Manage compliance to company and client standards, meet deadlines, champion safety culture, and deliver on budget

Our Ideal Candidate

• MBA degree is preferred, or equivalent professional experience
• Has a minimum of 8 years food service multi-unit management experience
• Passion for hospitality, innovation and creative experiences
• Project management experience
• Ability to effectively communicate, motivate and interact with all levels within the organization
• A proven track record of leadership - creating strategic vision, identifying successors, and inspire relentless hospitality
• Proven coaching and teaching skills with peers, individuals, and teams
• Creates a culture of food and workplace safety
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrates good judgment and decision making skills
• Maintain a positive attitude under pressure and motivate team
• General culinary knowledge of basic kitchen practices, protocols and procedures
• Ability to maintain confidentiality
• Working knowledge of Google suite of programs along with, Microsoft Word, Excel and PowerPoint
• Ability to work independently without creating silos, leveraging stakeholders as needed
• Ability to work in a fast paced, changing environment

Leadership Competencies

• This position will supervise and/or interact with a team that includes Regional Managers, District Managers, Functional Managers and their direct reports.
• Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgment and decisions and responds quickly under pressure
• Openly share and co-create - Delegates tasks to develop others
• Passion for Quality - Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
• Win through Teamwork - Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
• Embrace Diversity - Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
• Takes Responsibility and making the big calls - Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
• Taking the responsible approach to business and digs in to the operations to understand process, promptly address opportunities, and celebrate successes.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/