Director, Ops Services

GoTo Foods

$90K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • H.S. Diploma required, Bachelor's degree preferred.
  • 7+ years of experience in quick service, full-service, franchise operations or hospitality industry preferred.
  • Project management experience preferred.
  • Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
  • Excellent writing and communication skills.

Responsibilities

  • Facilitate operational support for franchisees and field teams.
  • Serve as a liaison between brand teams and GoTo Foods departments.
  • Ensure consistent execution of brand standards across all operations.
  • Drive efficiency across common areas and workstreams.
  • Collaborate with marketing, training, supply chain, and IT teams.

Benefits

  • Opportunities for professional development and growth.
  • Access to a collaborative work environment.
  • Supportive team culture fostering flexibility.
  • Exposure to cross-departmental initiatives.
Full Job Description
The Director, Operations Services, is responsible for facilitating the achievement of organizational goals through providing operational support for franchisees and field teams. This person will serve as a conduit for the brand's teams and GoTo Foods, including Marketing, Research and Development, Training, Operations, Non-Trad Ops, Supply Chain, and IT, to ensure consistent execution of brand standards and drive efficiency across common areas and workstreams.

Education
H.S. Diploma Req
Bachelor's Degree Pref
Work Experience
• 7+ years quick service, full-service, franchise operations and or/hospitality industry highly preferred
Pref
• Project management experience Pref
Skills and Abilities
• Proficiency in computer skills, i.e. Microsoft Word, PowerPoint, Excel and Outlook
• Excellent writing and communication skills
• Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team.
• Ability to take direction and work independently to achieve objectives

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