Royal Bank of Canada

Director, Operational Risk Management, Personal & Commercial Operations

Royal Bank of Canada • $125K — $150K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in operational risk management or related field
  • Proven leadership skills in managing teams and cross-functional relationships
  • In-depth knowledge of Personal and Commercial Banking operations
  • Strong analytical and problem-solving skills
  • Exceptional communication skills for conveying complex concepts to varied audiences
  • Ability to manage multiple priorities and execute complex programs
  • Commitment to compliance standards and attention to detail

Responsibilities

  • Lead implementation of operational risk management practices and controls
  • Provide executive reporting on risk profiles to senior banking leaders
  • Assess and evaluate impact of key trigger events on operational risk
  • Monitor control effectiveness and recommend enhancements to stakeholders
  • Maintain relationships with first, second, and third line of defense teams
  • Ensure compliance with Operational Risk policies and standards
  • Build a high-performing operational risk team

Benefits

  • Impact RBC's operational risk management strategies directly
  • Develop expertise in enterprise risk governance
  • Lead and mentor a skilled risk management team
  • Influence strategic counsel for senior executives
  • Collaborate with cross-functional teams in major business units
  • Opportunities for professional growth in a dynamic risk environment
  • Enhance RBC's reputation for governance excellence
Full Job Description
Job Description

What is the opportunity?

The Director in this role leads Operational Risk Management for Personal and Commercial Operations, designing and executing on enterprise-wide operational risk practices, from risk and controls frameworks to risk assessments to monitoring and mitigation strategies. As a first-line-of-defense leader, you'll partner with the business to identify risks, implement resilient controls, and ensure compliance with RBC's standards and procedures while enabling growth. This is a high impact role with significant visibility, where you'll manage a team, provide strategic risk counsel to senior management and governance committees, and shape RBC's ability to anticipate and manage operational risks effectively within Personal and Commercial Operations (PCO).

What will you do?

  • Lead the implementation and sustainment of operational risk management practices within Personal & Commercial Operations, including the management of Risk Triage and Assessment (RTA) process, internal control, risk and control self-assessments and registers, and internal / external operational risk events
  • Provide executive risk reporting and insights on their Operational Risk Profiles to Personal and Commercial Banking leaders and governance committees, identifying key operational risk exposures and assessing their impact on business objectives
  • Provide guidance and manage key trigger events (e.g., project/initiative change risk assessments, external and internal events, etc.), assessing exposure impact on the business' operational risk profile, evaluating process / control enhancements, and developing mitigation strategies and action plans as warranted
  • Monitor control effectiveness, escalating material gaps and working with Risk Owners and stakeholders to recommend action plans
  • Develop and maintain effective relationships and routines with first, second and third line of defense risk, governance, and control teams
  • Ensure ongoing compliance with all applicable Operational Risk policies, standards, and procedures
  • Build and lead high-performing operational risk team; develop team expertise and career growth


What will you need to succeed?

Must-have:

  • Strong understanding of operational risk management frameworks / practices and internal control principles
  • Demonstrated leadership experience managing teams and cross-functional stakeholders
  • In-depth knowledge of Personal and/or Commercial Banking operations and business models
  • Excellent communication and documentation skills; ability to articulate complex risk concepts to diverse audiences
  • Strong analytical, problem-solving, and quantitative capabilities
  • Ability to collaborate across teams and manage relationships with Risk Owners and stakeholders
  • Demonstrated ability to manage multiple priorities, prioritize deliverables, and lead / execute complex programs
  • Commitment to compliance and governance standards; attention to detail
  • Prior experience in operational risk or risk management


Nice to have:

  • Proficiency in Operational Risk Management Systems (ORMS) / Archer and/or Enterprise Issue Management (EIM) platform
  • Background in first or second-line risk functions or internal audit
  • Knowledge of RCSA and Risk Standard and/or ICMP/ICMS framework and control design
  • Project management or change management experience
  • Bachelor's degree


What's in it for you?

  • Make meaningful impact on RBC's operational risk and control environment across major business divisions
  • Develop deep expertise in enterprise risk governance and internal controls
  • Lead and mentor a high-performing risk team
  • Provide strategic counsel to senior executives and opportunity to influence strategic outcomes
  • Work with cross-functional teams across RBC's most important business units
  • Grow in a dynamic, evolving risk landscape with strong development support
  • Contribute to RBC's reputation for governance excellence and risk management leadership, sharing operational risk culture


Job Skills
Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-14

Application Deadline:

2026-09-23
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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