American Express

Director of Technology Vendor Management - Business Process Services

American Express • $120K — $150K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 8-12 years of experience in technology infrastructure vendor management, contract management, or sourcing.
  • 5+ years of leadership experience in developing high-performing teams.
  • Proven experience in a complex, matrixed organization.
  • Familiarity with enterprise Vendor Management Solutions like SAP Fieldglass or Workday.
  • Strong strategic leadership with ability to translate business priorities into outcomes.
  • Experience in operational excellence and managing compliance risk.

Responsibilities

  • Lead and inspire a high-performing team to foster accountability and development.
  • Set strategic direction for BPS and ensure effective organizational capabilities.
  • Build partnerships across various functions to achieve alignment and shared outcomes.
  • Champion operational excellence by utilizing data for continuous improvement.
  • Serve as a strategic partner to influence product development and optimization.
  • Ensure strong risk and control governance for compliance and effective decision-making.
  • Lead organizational change by facilitating adoption of new policies and technologies.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and well-being support
  • Comprehensive medical, dental, vision, and disability benefits
  • Flexible working model with hybrid or remote options
  • 20+ weeks paid parental leave for all parents
  • Free access to on-site wellness centers
  • Access to confidential counseling support
  • Career development and training opportunities
Full Job Description
Job Description

Business Process Services (BPS), within Technology Vendor Management (TVM), provides operational, product, and compliance support across the Technology contractor lifecycle.

We are seeking an experienced people leader to lead the global BPS organization with team members located in Phoenix and Manila. This role will set strategic direction, develop organizational capability, strengthen partnerships, and drive continuous improvement across a complex, high-volume operating environment.

Responsibilities

How will you make an impact in this role?

  • Lead and inspire a high-performing team, creating a culture of accountability, collaboration, development, and continuous improvement.


  • Set the strategic direction for BPS, translating business priorities into clear objectives and ensuring the organization has the capabilities, processes, and operating model to deliver effectively.


  • Build trusted partnerships and influence across the organization, working with Technology leaders, HR / Colleague Experience Group, Global Supply Management, Product, Risk, Finance, and other key stakeholders to achieve shared outcomes.


  • Champion operational excellence, using data and insights to improve performance, simplify processes, enhance the customer experience, and identify opportunities for automation and transformation.


  • Serve as the strategic business partner to the Product team, representing BPS priorities and customer needs while influencing product roadmaps, capability development, and ongoing optimization.


  • Provide strong risk and control leadership, ensuring effective governance, sound decision-making, and appropriate management of operational and compliance risk.


  • Lead through change, helping the organization successfully adopt evolving processes, policies, and technology, including recently implemented capabilities such as Fieldglass.


  • Exercise sound judgment and executive leadership in navigating complex issues, competing priorities, and senior-level escalations.


  • Develop talent and organizational capability, building a strong leadership pipeline and ensuring the team is positioned to meet evolving business needs.


Qualifications

Minimum Qualifications

  • Bachelor's degree required.


  • 8-12 years of experience in technology infrastructure vendor management, contract management, sourcing, procurement, and/or third-party risk management.


  • 5+ years of leadership experience, including building and developing diverse, high-performing teams.


  • Proven experience leading and developing high-performing teams in a complex, matrixed organization.


  • Familiarity with enterprise Vendor Management Systems with solutions such as SAP Fieldglass, Workday, Beeline, or Coupa Contingent Workforce.


  • Strong strategic leadership with demonstrated ability to translate business priorities into organizational outcomes.


  • Demonstrated ability to build trusted relationships and influence senior stakeholders across functions.


  • Experience driving operational excellence, transformation, and sustainable organizational change.


  • Strong risk and control mindset with experience operating in a regulated or highly controlled environment.


  • Excellent executive communication and stakeholder management skills.


Preferred Qualifications

  • Advanced degree (MBA or equivalent).


  • Experience in Technology operations, vendor or workforce management, procurement, business process management, or related disciplines.


  • Experience leading technology-enabled transformation and continuous improvement.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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