About the Position

TuneIn is looking for a Director of Tech Ops & IT to lead the teams and technologies responsible for our production infrastructure, cloud operations, site reliability, infrastructure automation, corporate IT, and internal technology services.

We are looking for an experienced technology leader to own TuneIn's cloud platform, including infrastructure security, observability, operational excellence, maintenance, and cost optimization. This role also leads key aspects of our corporate IT function, including technology governance, incident response, and vendor management. You'll manage engineers supporting both cross-functional platform capabilities and embedded engineering teams aligned to key business initiatives.

You'll lead a multidisciplinary team of seven direct reports across Infrastructure Automation, Tech Operations, Security, and Corporate IT.

This role is ideal for someone who enjoys building high-performing teams, driving operational maturity, improving engineering productivity, and balancing long-term strategy with hands-on technical leadership.

What You'll Do
Engineering Operations & Reliability

• Drive operational excellence across TuneIn's production systems, ensuring high availability, scalability, resiliency, security, and cost efficiency.
• Lead reliability initiatives, including observability, monitoring, alerting, incident management, disaster recovery, capacity planning, and service level objectives (SLOs).
• Partner with Engineering teams to improve deployment velocity, operational readiness, and production reliability.
• Continuously improve CI/CD platforms, developer tooling, and self-service capabilities that enable engineering teams to build and ship faster.
• Lead major production incidents, root cause analyses, and postmortems while driving long-term corrective actions.
• Establish and continuously improve the team's on-call practices, participating in the rotation as needed.

Cloud Infrastructure & Platform

• Own the strategy, roadmap, and evolution of TuneIn's cloud infrastructure, platform services, and infrastructure automation.
• Define AWS infrastructure strategy, governance, IAM, networking, Kubernetes platform, cloud architecture, and infrastructure lifecycle management.
• Champion Infrastructure as Code and automation-first practices across AWS and Kubernetes environments.
• Oversee production networking, DNS, cloud identity, cloud security tooling, and platform services.
• Drive cloud cost optimization, capacity planning, forecasting, and operational reporting.
• Oversee infrastructure automation using technologies such as Terraform, ArgoCD, GitHub Actions, Kubernetes, and modern cloud-native tooling.
• Ensure platform architecture evolves to support future business growth while maintaining reliability, scalability, and operational efficiency.

Security

• Refine, implement, and monitor security policies related to network perimeter security, access controls, and infrastructure inventory.
• Facilitate regular security reviews, penetration testing, security awareness initiatives, and bug bounty programs.
• Partner with Data Engineering to implement and oversee data inventory, minimization, and retention policies.
• Own and continuously improve TuneIn's incident response plan, serving as the incident response coordinator during security events.
• Support information security policy reviews with partners, customers, and certification bodies.

Corporate IT

• Lead TuneIn's corporate IT function, including endpoint management, identity and access management, SaaS administration, helpdesk operations, asset lifecycle management, and employee onboarding/offboarding.
• Oversee internal collaboration technologies, conferencing systems, office technology, and enterprise productivity platforms.
• Manage vendor relationships, software licensing, renewals, procurement, and IT budget planning.
• Evaluate and implement emerging technologies, including AI-enabled productivity tools, that improve employee experience and operational effectiveness.
• Drive continuous improvements to the employee technology experience across the organization.

Leadership

• Build, mentor, and develop a high-performing Technical Operations organization.
• Establish clear priorities, metrics, and operational processes across the team.
• Foster strong cross-functional partnerships with Engineering, Security, Product, Finance, and People teams.
• Influence technical direction across the organization through architecture reviews, operational best practices, and technical leadership.
• Develop operational roadmaps aligned with company objectives and engineering priorities.
• Communicate infrastructure health, operational metrics, security posture, and strategic initiatives to engineering leadership.

What We're Looking For

This is a hands-on technology leadership role spanning production infrastructure, SRE, cloud platform, security operations, and corporate IT. We're looking for a leader who has both managed technical organizations and maintained enough technical depth to guide architecture, operational decisions, and major incidents.

Language Requirement

Professional fluency in English is required for this role because the position leads and collaborates with technology teams and stakeholders across Canada and internationally. The role requires regular communication in English with technical and non-technical stakeholders, as well as the ability to conduct complex technical discussions, review technical documentation, and communicate with internal and external partners in English.

Required Experience

• 10+ years of experience in infrastructure engineering, cloud operations, platform engineering, site reliability, or technical operations.
• 5+ years of engineering management experience leading technical teams.
• Experience operating large-scale production environments on AWS.
• Deep expertise with Kubernetes, containerized infrastructure, Infrastructure as Code (Terraform and/or Pulumi), and modern CI/CD platforms.
• Strong understanding of observability platforms including Datadog, Prometheus, Graphana or similar technologies.
• Experience leading incident response, operational excellence programs, disaster recovery planning, and production reliability initiatives.
• Strong knowledge of networking, IAM, cloud security, and distributed systems architecture.
• Experience managing enterprise IT environments including identity management, endpoint management, SaaS ecosystems, and employee technology.
• Proven ability to drive automation, improve engineering productivity, and reduce operational complexity.
• Experience balancing reliability, performance, security, and cloud cost optimization.
• Excellent communication skills with the ability to work effectively across technical and non-technical stakeholders.
• Hands-on technical background with the credibility to guide architectural decisions while empowering engineers to execute.

Nice to Have

• Experience supporting high-scale consumer internet or streaming platforms.
• Experience with GitHub Actions, ArgoCD, Cloudflare, Route53, Snowflake, or similar technologies.
• Familiarity with Zero Trust networking, modern endpoint management, and enterprise security best practices.
• Experience managing globally distributed engineering teams.
• Experience supporting compliance, privacy, and security initiatives in partnership with Security teams.

Our Benefits & Compensation

• Coverage of premium health plans for employees and eligible dependents, including dental and vision plans.
• Paid parental leave.
• Flexible PTO policy
• Wellness stipend.
• Technology stipend.
• Individual training and educational spending.
• WFH one-time stipend.

Directeur des opérations techniques et de l'informatique

Lieu : Canada / À distance

Votre quotidien

Opérations d'ingénierie et fiabilité

• Assurer l'excellence opérationnelle des systèmes de production de TuneIn, en garantissant une haute disponibilité, une évolutivité, une résilience, une sécurité et une rentabilité optimales.
• Diriger les initiatives en matière de fiabilité, notamment l'observabilité, la surveillance, les alertes, la gestion des incidents, la reprise après sinistre, la planification des capacités et les objectifs de niveau de service (SLO).
• Collaborer avec les équipes d'ingénierie afin d'améliorer la vitesse de déploiement, la préparation opérationnelle et la fiabilité de la production.
• Améliorer en continu les plateformes CI/CD, les outils de développement et les fonctionnalités en libre-service qui permettent aux équipes d'ingénierie de développer et de déployer plus rapidement.
• Gérer les incidents majeurs en production, mener des analyses des causes profondes et des analyses rétrospectives, tout en mettant en œuvre des mesures correctives à long terme.
• Mettre en place et améliorer en continu les pratiques de permanence de l'équipe, en participant à la rotation si nécessaire.

Infrastructure et plateforme cloud

• Diriger la stratégie, la feuille de route et l'évolution de l'infrastructure cloud, des services de plateforme et de l'automatisation de l'infrastructure de TuneIn.
• Définir la stratégie d'infrastructure AWS, la gouvernance, la gestion des identités et des accès (IAM), la mise en réseau, la plateforme Kubernetes, l'architecture cloud et la gestion du cycle de vie de l'infrastructure.
• Promouvoir l'Infrastructure comme Code et les pratiques axées sur l'automatisation dans les environnements AWS et Kubernetes.
• Superviser la mise en réseau en production, le DNS, l'identité cloud, les outils de sécurité cloud et les services de plateforme.
• Piloter l'optimisation des coûts cloud, la planification des capacités, les prévisio