Marriott International

Director of Spa

Marriott International • $75K — $95K *
Fort Myers, FL 33908In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related major.
  • 4 years experience in spa, guest services, or high-volume luxury environments.
  • Valid work permit for employment in the USA.
  • Strong knowledge of Microsoft Office, SpaSoft, and Micros POS.
  • Proven leadership and interpersonal communication skills.

Responsibilities

  • Manage and supervise spa operations, staff, and services.
  • Coordinate spa service delivery across various wellness and fitness programs.
  • Direct department operations while collaborating with management and employees.
  • Enhance guest and employee satisfaction to boost financial performance.
  • Oversee spa budgets, revenues, and marketing strategies.

Benefits

  • Health and dental insurance coverage.
  • Vacation and sick/personal time off.
  • Flexible spending accounts for medical and dependent care.
  • Company-paid life insurance and short/long-term disability policies.
  • 401(k) retirement plan with travel benefits.
Full Job Description
About the Job

The ideal candidate for this position:

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
  • 4 years experience in the spa, guest services, front desk, sales, and marketing, or related professional area in a high volume luxury spa environment.
  • Must have a working permit to work in the USA.
  • The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodation.
  • Must be able to use or have knowledge of Microsoft Office programs as well as SpaSoft and Micros POS program.
  • Must provide superior customer service at all times.
  • Must have excellent interpersonal communication and written skills both with the guests and other departments as well as within the Spa.
  • Must have proven leadership skills.
  • Must be able to resolve problem situations in a calm, effective manner efficiently.
  • Effectively deal with guests, team leaders, and employees exhibiting high levels of tact, patients, and diplomacy.
  • Strong administrative ability including preparation and analysis of financial and other various reports.
  • Provider experience and/or massage therapist experience is a plus but not required.
  • Must follow and implement brand, company, and safety procedures.
  • Must maintain a clean, organized, and modern environment while assisting the department head.


What you will be doing:

  • Monitor and maintain the cleanliness and orderliness of the spa, gym, and courts.
  • Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and staff.
  • Coordinates the delivery of spa services, including salon, skincare, fitness and wellness, massage, program coordinating, reservations, reception desk, tennis courses, yoga classes, self-defense classes, gym, and locker room areas.
  • As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Managing Spa Operations and Budgets.
  • Selects vendors for spa retail operations and managing contract agreements.
  • Oversees retail product research, product selection, and purchasing, product display.
  • Manages supply inventories and purchasing control, including uniforms.
  • Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
  • Maintains cleanliness of spa and related areas and equipment.
  • Managing Spa Sales and Marketing Strategy.
  • Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters, and invitations, creating special spa services for specific groups, and spa contract addendum negotiation.
  • Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts, and holiday events.
  • Ensures spa services are included in all property-related marketing and advertising.
  • Identifies and recommends new products and product enhancements to remain competitive in the market.
  • Managing Spa Revenue Management Strategy.
  • Monitors and Manages the payroll function.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.
  • Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.
  • Ensuring and Delivering Exceptional Customer Service.
  • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.
  • Conducting Human Resources Activities.
  • Reviews comment cards, guest satisfaction results, and other data to identify areas for improvement.
  • Reviews findings with employees to develop appropriate corrective action, share plans with property leadership and ensure corrective action is taken to continuously improve results.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Administers the performance appraisal process for direct report managers.
  • Develops business goals and creates appropriate development plans.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognize performance, and produce desired business results.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Carry, lift, push and pull over 25 pounds.
  • Stand or walk for long periods of time.
  • Ensures the spa is in compliance with all state sanitation and licensing regulations.
  • Ensures that all safety standards are met; rectify any deficiencies in accordance with state and brand regulations.
  • Responsible for assisting with staff levels, scheduling, evaluating, and disciplining departmental team members as required.
  • Responsible for financial tracking and preparation, as assigned including but not limited to purchase orders, inventory, payroll, financial tracking, and record-keeping.
  • Other duties as assigned by management.


Benefits:

  • Competitive salary.
  • Health insurance.
  • Dental insurance.
  • Vacation and sick/personal time off.
  • Flexible spending accounts (medical and dependent care).
  • Company-paid basic life insurance.
  • Short-term disability.
  • Long-term disability.
  • 401(k).
  • Travel benefits.


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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