Director of Sales & Marketing | NH Collection Madison Avenue

Crescent

$170K — $190K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years in a luxury or boutique hotel sales and marketing role required
  • Experience with independent lifestyle hotels required
  • Must have NYC experience, East Side preferred
  • Hands-on corporate account management experience required
  • Proven history of exceeding sales targets
  • Collaborative leader with talent development skills
  • Expertise in digital marketing and revenue optimization
  • Strong communication and presentation skills
  • Ability to adapt in a fast-paced environment

Responsibilities

  • Develop and implement a comprehensive sales and marketing strategy
  • Build and maintain relationships with corporate accounts and travel industry partners
  • Lead and motivate the sales and marketing team
  • Oversee digital marketing initiatives and brand partnerships
  • Analyze market trends and adjust strategies accordingly
  • Represent the hotel at industry events and networking functions

Benefits

  • Exceptional benefit plan for associates and their families
  • 401K matching program for eligible associates
  • Flexible scheduling for work-life balance
  • Discounts at Crescent-managed properties across North America
Full Job Description
NH Collection New York Madison Avenue is seeking an accomplished Upper Upscale Lifestyle Director of Sales & Marketing to lead the team. Set on Madison Avenue in a restored 1923 landmark building, NH Collection New York Madison Avenue places guests at the crossroads of Midtown's business, culture, and transportation hubs. Steps from Grand Central Terminal, Fifth Avenue shopping, Bryant Park, the New York Public Library, and the Empire State Building, the hotel offers seamless access throughout Manhattan - and beyond - via nearby public transit and regional trains. Guests also enjoy exclusive access to curated experiences and preferred offerings at select nearby attractions, including some of New York's most iconic landmarks.

We are committed to providing you with:

  • Highly competitive annual salary of $170,000-$190,000 based on experience
  • Bonus eligibility
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members


ESSENTIAL JOB FUNCTIONS:

  • Develop and execute a comprehensive sales and marketing strategy to drive revenue across all market segments: corporate, leisure, group, and catering.
  • Cultivate and maintain strong relationships with key corporate accounts, meeting planners, and travel industry partners.
  • Lead and inspire a high-performing sales and marketing team with a focus on results, collaboration, and creativity.
  • Oversee the digital marketing strategy, ensuring optimal presence across all online channels, social media platforms, and luxury brand partnerships.
  • Analyze market trends, competitive intelligence, and performance metrics to adjust strategy and seize new opportunities.
  • Represent the hotel at key industry events, trade shows, and networking functions to position the property as the market leader.


REQUIRED SKILLS/ABILITIES:

  • Minimum 3-5 years of experience in a Director of Sales and Marketing capacity within a luxury, upscale and/or boutique hotel environment is required.
  • Independent lifestyle experience is required.
  • NYC experience is required. East Side preferred.
  • Hands on account management for corporate accounts (domestic and international), diplomatic and consortia experience required.
  • Proven track record of consistently exceeding sales targets and delivering exceptional results.
  • Inspirational leader with a collaborative, hands-on style and the ability to foster talent.
  • Expertise in digital marketing, brand positioning, and revenue optimization.
  • Exceptional communication, negotiation, and presentation skills.
  • Ability to thrive in a fast-paced, entrepreneurial environment and adapt quickly to market dynamics.


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