Your ImpactAs General Manager, you will be responsible for leading every aspect of Hotel Amarano's operations while preserving its boutique luxury identity and delivering exceptional financial performance.
You will inspire a service culture built around personalized hospitality, operational excellence, and genuine care for guests and associates alike. Working closely with ownership and Crescent's corporate leadership, you will create innovative strategies that enhance guest satisfaction, strengthen financial performance, and position Hotel Amarano as one of Southern California's premier boutique destinations.
Key ResponsibilitiesStrategic & Financial Leadership- Lead all hotel operations with full accountability for financial performance, guest satisfaction, and associate engagement.
- Drive revenue growth by maximizing occupancy, ADR, RevPAR, and overall profitability.
- Develop and execute annual operating budgets, capital plans, and business strategies.
- Analyze financial performance and implement proactive strategies to exceed ownership expectations.
- Identify opportunities to improve operational efficiencies while enhancing the guest experience.
People Leadership & Culture- Recruit, develop, and inspire a high-performing leadership team.
- Foster an engaging, inclusive, and accountable workplace culture.
- Coach department leaders through regular performance feedback and professional development.
- Build a culture centered on service excellence, collaboration, and continuous improvement.
- Partner closely with Human Resources to support recruitment, associate engagement, retention, and succession planning.
Boutique Operations & Guest Experience- Ensure every guest receives warm, personalized, luxury-level service.
- Maintain exceptional standards throughout all areas of the hotel, including guestrooms, public spaces, food & beverage, and back-of-house operations.
- Be highly visible throughout the property, engaging with guests, associates, and leaders daily.
- Protect and enhance Hotel Amarano's reputation for exceptional boutique hospitality.
- Continuously seek opportunities to elevate the guest journey through innovation and attention to detail.
Sales, Marketing & Community Engagement- Serve as the ambassador for Hotel Amarano within the local community and hospitality industry.
- Build strong relationships with corporate clients, entertainment industry partners, local businesses, and community organizations.
- Partner with Sales & Marketing to increase market share and revenue opportunities.
- Strengthen Hotel Amarano's presence as one of Burbank's premier luxury boutique hotels.
Communication & Operational Excellence- Foster transparent communication across hotel leadership, ownership, and Crescent corporate teams.
- Ensure compliance with all company policies, operating procedures, and regulatory requirements.
- Promote collaboration across all departments to deliver consistent operational excellence.
- Lead with integrity, professionalism, and accountability.
What We're Looking For- Proven success as a Hotel General Manager or senior hotel executive with progressive leadership experience.
- Boutique luxury or upscale lifestyle hotel experience strongly preferred.
- Strong financial acumen with demonstrated success driving profitability and operational performance.
- Exceptional leadership skills with the ability to inspire, coach, and develop high-performing teams.
- Passion for creating memorable guest experiences through personalized service.
- Outstanding communication and relationship-building abilities.
- Experience working with ownership groups and management companies is preferred.
- Demonstrated success leading associate engagement initiatives and fostering a positive workplace culture in a union-free environment, including experience with proactive employee relations and union avoidance strategies.
- Thorough understanding of labor and employment laws and best practices related to maintaining positive associate relations.
- Ability to thrive in a dynamic, guest-focused luxury hospitality environment.
Why Hotel Amarano?This is an opportunity to lead one of Southern California's most distinctive boutique hotels while partnering with one of the industry's most respected hotel management companies.
If you are an authentic hospitality leader who thrives on building exceptional teams, delivering unforgettable guest experiences, and driving business results, we invite you to explore your future with Hotel Amarano and Crescent Hotels & Resorts.
