Director of Sales & Marketing

Hyatt Hotels Corporation

$90K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of progressive hotel sales experience, preferably with Hyatt
  • Ability to engage effectively with diverse cultural backgrounds
  • Experience in opening hotels is preferred
  • Proven track record of sales success
  • Energetic, results-driven, and service-oriented mindset
  • Professional presentation and communication skills
  • Degree in Hotel/Hospitality is an asset
  • Strong proficiency in Microsoft Word and Excel

Responsibilities

  • Oversee the Sales and Marketing operations of the hotel
  • Manage the Sales and Marketing Budget/P&L and revenue forecasting
  • Develop business plans and lead ownership meetings
  • Recruit, hire, and train sales staff and managers
  • Coach and manage sales teams to achieve company goals
  • Monitor pricing contracts and manage account retention and acquisition
  • Report directly to the General Manager and Regional VP of Sales

Benefits

  • Direct exposure to Senior and Corporate leadership
  • Opportunity to shape sales strategy in a highly visible role
  • Involvement in pre-opening hotel processes
  • Leadership opportunities in team development and recruitment
  • Dynamic work environment focused on high energy and results
Full Job Description
As a member of the properties Executive Committee, the Director of Sales & Marketing is a highly visible role with exposure to Senior and Corporate leadership.

The Director of Sales & Marketing has direct oversight of the Sales and Marketing operation of the hotel. The DOS has responsibility of the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. The DOS is responsible for the supervision of sales managers, trainees, interns, and administrative staff. Additional responsibilities include the recruitment and hiring of sales staff, training, managing and coaching sales managers in their selling process in order to meet company goals and maximize hotel revenues. Must be proficient in general computer knowledge and able to train and monitor both the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The DOS reports directly to the General Manager and Regional Vice President of Sales responsible for the hotel. Communication and organizational skills are of the utmost importance.

Qualifications:
  • 6 years or more of progressive hotel Sales experience (typically with Hyatt)
  • Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
  • With opening hotels, previous hotel pre-opening experience preferred
  • Demonstrated history of success
  • Results driven, energetic, and focused
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel

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