UnitedHealth Group

Director of Account Management SB and KA - Phoenix, AZ

UnitedHealth Group • $100K — $130K *
Tempe, AZ 85281In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Sales Insurance License maintained or obtainable as required by law
  • 5+ years in relevant sales experience
  • 5+ years working with brokers and consultants
  • 5+ years meeting sales targets or goals
  • 5+ years utilizing data analysis for decision-making
  • 5+ years proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Willingness to travel as needed, with a valid driver's license

Responsibilities

  • Manage and monitor client assignments
  • Train account management staff, including new hires
  • Maintain account persistency in the team's book of business
  • Recruit and monitor account management staff
  • Develop annual account management strategies to achieve objectives
  • Direct and manage service plans for clients
  • Achieve ancillary sales and retention goals for the health plan

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contributions and planning assistance
  • Opportunities for personal and professional development
Full Job Description
Management of the UnitedHealthcare Key Accounts Account Management staff responsible for customer retention and NBEA sales in the 100 - 1000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

Primary Responsibilities:

  • Manage and monitor client assignments
  • Training of account management staff, new hire and ongoing
  • Maintain an acceptable level of persistency in teams' book of business
  • Recruit, hire and monitor account management staff
  • Personnel development and management
  • Set annual account management strategy to achieve goals
  • Direct and manage service plans
  • Monitor and achieve overall ancillary sales and retention goals for the health plan
  • Relationship Building
  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UnitedHealth Group to the marketplace
  • Product Knowledge
  • Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
  • Working knowledge of Enterprise/ancillary product lines
  • Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
  • Healthcare Knowledge
  • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
  • In-depth healthcare knowledge, understands important trends
  • Demonstrates knowledge of competitors strengths, weaknesses and strategies
  • Understands medical management operations and strategies
  • Financial and Underwriting
  • Understands financing methodologies and strategies (fully insured, ASO)
  • Thorough knowledge of UnitedHealth Care underwriting principles and practices
  • Possesses solid math skills
  • Can explain and justify a renewal rate to customers
  • Understands and can communicate the drivers of healthcare costs
  • Understands the drivers of fees and liabilities
  • Internal Operations & Capabilities
  • Understands UnitedHealth Care information systems capabilities and strategies (USP, UNET)
  • Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
  • Extensive knowledge of internal people, roles/responsibilities and processes
  • Relationship Building
  • Ability to build and maintain solid multilevel client and producer relationships
  • Ability to build and maintain solid internal relationships
  • Ability to work well in cross-functional teams
  • Customer Focus
  • Ability to successfully implement client accounts
  • Consistency models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Ability to deal with sophisticated customers and brokers/consultants
  • Anticipates problems and develops contingency plans
  • Ability to customize existing marketing tools to meet the individual needs of a client
  • Personal Attributes
  • Consistent performer
  • Ability to multi-task
  • Ability to grasp new ideas and products
  • Solid communication skills (written and verbal)
  • Highly effective strategic planning abilities
  • Solid presentation skills
  • Consistently demonstrates flexibility
  • Excellent planning and organization skills
  • Consistently models a customer-focused approach
  • Ability to influence and negotiate complex situations
  • Complex problem-solving ability
  • Ability to recruit, hire and monitor staff
  • Solid training skills
  • Ability to manage a budget
  • Ability to set and execute office strategy to achieve goals
  • Ability to consistently manage and direct cross-functional teams to successful outcomes
  • Solid personnel development and management skills
  • Ability to mentor staff
  • Ability to direct and manage service plans
  • Values and promotes diversity within his/her organization
  • Ability to make difficult or unpopular decisions
  • This is a summary guideline, actual performance measures may vary by individual


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Sales Insurance License Maintained by Law or obtain
  • 5+ years relevant sales experience
  • 5+ years of experience working with brokers/consultants
  • 5+ years of experience meeting sales goals/targets
  • 5+ years of experience using data analysis to drive change
  • 5+ years of proficiency in Microsoft suite to include, word, excel, PowerPoint
  • Willingness to travel as required
  • Must maintain valid driver's license


Preferred Qualifications:

  • 3+ years of relevant, managerial experience within the insurance industry
  • 3+ years of financial, underwriting & actuarial experience within a brokerage firm or commercial health insurance plan


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $xx,xxx to $xx,xxx annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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