Omni Hotels

Director of Rooms

Omni Hotels • $100K — $120K *
Austin, TX 78745In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years experience in Rooms Division at a comparable property
  • Familiarity with forecasting and scheduling
  • Proficient in Microsoft Office Suite
  • Strong verbal and written communication skills
  • Demonstrable leadership skills for mentoring managers-in-training
  • Detail-oriented and organized
  • Professional interpersonal skills with a service-oriented mindset

Responsibilities

  • Oversee front office operations adhering to luxury standards
  • Ensure high cleanliness standards in housekeeping and laundry
  • Maintain excellent resort appearance
  • Continuously improve guest satisfaction metrics
  • Enhance associate satisfaction and retention
  • Control payroll and expenses according to budget
  • Participate in forecasting and scheduling processes

Benefits

  • High visibility within the resort fostering a strong team culture
  • Opportunity for professional growth through internal promotions
  • Engaged work environment aimed at achieving a balanced performance
  • Participation in budget development and operational strategy
  • Focus on improving both customer experience and associate satisfaction
Full Job Description
Omni Barton Creek Resort & Spa

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Spa and Guest Services. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.

Responsibilities:
  • Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations along Omni, Forbes & 4/5 star guidelines
  • Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
  • Excellence in appearance of all areas throughout the resort
  • Producing constant improvement in guest experience satisfaction metrics
  • Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
  • Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
  • Participation in weekly forecasting and scheduling activities
  • Providing assistance in developing the annual hotel budget
  • Preparation of action plans as directed by management
  • Daily reviews of operating outcomes (including corrective action if required)
  • Maintaining high visibility with associates and guests

Qualifications:
  • Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
  • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
  • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
  • Excellent verbal and written communication skills required.
  • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
  • Must be detail-oriented and organized.
  • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
  • Must be highly service-oriented.

About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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