Omni Corporate OfficesThe
Director of Associate Services is responsible for overseeing all aspects of the hotel's human
capital management, ensuring the recruitment, development, and retention of a skilled and
motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work
culture while ensuring compliance with employment laws and regulations.
Culture- Reinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetings
on a rotation basis. - Engage with associates by walking around the property several times a day.
- Drive a strong Omni culture by planning and executing associate events.
- Promote engagement surveys and ensure participation from our associates. Conduct feedback
sessions and implementation of action plans. - Ensure the hotel implements effective recognition programs that reward our associates for their
hard work and performance.
Employee Relations- Foster a positive work environment that promotes employee engagement and morale.
- Provide counsel and assistance to management in regard to associate relations, supervision and
administration ensuring coaching is objective, fair and effective. - Address associate concerns and ensure fair and consistent application of policies and procedures.
Recruitment- Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment
plan for both management and hourly positions. - Attend off-property recruitment events/job fairs.
- Partner with Shared Services for fulfilling roles and coordinating on-property job fairs.
- Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment.
Administrative- Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments.
- Support Shared Services and act as on-property liaison for benefits and recruitment.
- Participate in the Hotel's budgeting process, ensuring all associate-related items and labor costs are appropriately budgeted and the department's expenses are in line with expectations.
Compliance- Ensure compliance with all federal, state, and local employment laws and regulations. Stay abreast of all federal and state laws and keep management advised of changes. Implement changes as needed.
- Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges.
- Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
- Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker's compensation incidents/accidents and partner with monthly safety meetings.
- Maintain accurate and up-to-date employee records, including personnel files, payroll records, and benefits information
Learning & Development- Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards.
Implementation of Omni's hourly training programs and management development programs to include Power of Engagement and Manager orientation. - Build the talent bench through continuous and engaged/strategic succession planning.
Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms.
WORKING ENVIRONMENT- Interior of hotel, in normal office conditions
- Occasional travel within the community for recruitment sourcing, job fairs and other events.
- Occasional travel for corporate meetings.
QUALIFICATIONS- Four or more years of experience as an HR Director or in a similar role within the Hotel/Resort industry.
- Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances.
- Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service.
- Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem-solving abilities.
- Proficient in computer skills, including Microsoft Office and Windows.
- A bachelor's degree is preferred but not mandatory; equivalent experience will be considered.
