Job Description
The Director of Clinical Support Services is a senior leader in Supply Chain Management Operations that leads and advances supply chain operations systems and processes in support of Mayo's clinical practice and initiatives. This role exits at each of the regional destination medical sites to support and align supply chain strategy within the surgical and procedural teams, ensuring seamless, high-quality support for patient care delivery and optimize supply chain metrics/KPIs. The position serves as the site-based Supply Chain Leader and strategic partner to clinical and administrative leaders, fostering strong relationships through superb stakeholder engagement across perioperative and procedural environments to drive efficiency, innovation, and reliability in product availability and workflow optimization. This includes developing and participating in short-term tactics and long-range plans that result in optimal use of supplies and services as well as reducing the cost in delivering these goods and services. This leader will drive regional transformation, strengthen cross-functional collaboration, and promote integrated, data-driven/quantitative decision-making while serving as the regional Supply Chain executive leader for the practice. The Director will measure the levels of internal customer satisfaction across these practices areas through surveys of internal customer satisfaction and design measure to improve internal customer satisfaction based on the findings.
Qualifications
Bachelor's degree in business, process engineering from an accredited college or university and ten years of management experience, including five years of experience in progressively responsible management positions in Healthcare Supply Chain. Must have supply chain management experience, and experience in clinical areas with clinical process standardization, business process engineering and performance improvement strategies. Advanced certification in healthcare is desirable. Work experience in a hospital, a multi-hospital complex system or other healthcare-related setting is required. Experience in an academic health system would be a plus. Experience leading major organizational changes and transformation is required, including large-scale supply chain redesign and other operational efficiency initiatives. Knowledge of demand replenishment, inventory management, logistics, critical supply chain KPIs and related supply chain systems and technologies is also desirable. Experience in other industries, especially those recognized for world-class supply chain practices with a record of innovation, is considered an asset. Experience with cost management related to non-clinical operational improvements, care process or procedural standardization, and initiatives that enhance patient outcomes are also desirable. This role requires high degree of personal integrity and ethics.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.
