Salary: $125,274.00 - $187,912.00 Annually
Location : 11 Clearwater Drive, Little Rock, AR
Job Type: Full time
Job Number: 26-32
Department: Information Services
Division: Information Systems
Opening Date: 09/14/2026

Description

SAFETY SENSITIVE-NO
UNIFORM REQUIRED-NO
POSITION OVERVIEW
This position requires strong leadership, communication, and interpersonal skills; an ability to function in a collaborative and collegial environment; high integrity and intelligence; excellent judgment; a conceptual thinker - strategic as well as pragmatic; and an ability to generate trust and build alliances with co-workers.
Oversight of the security, reliability, and availability of the organization's information technology environment encompassing networks, hardware, software, telecommunications services, enterprise and utility-specific applications, end-user support services, disaster recovery and ensuring business continuity.
Directing and integrating information technology staff, contractors, and consultants engaged in the support, development, design, implementation, maintenance, and security of wired and wireless networks, telecommunications services, Enterprise Resource Planning (ERP) systems, utility-related systems, and desktop hardware and software applications deployed throughout the organization.
This position is part of the senior leadership team and is responsible for ensuring that any IT implications associated with other significant initiatives across the organization are appropriately considered and evaluated.
Examples of Duties

PRINCIPAL DUTIES & RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Technology Leadership and Advocacy:

• Work with the senior leadership team to set the strategic information technology direction for the utility and the IT team.
  • Continuously monitor innovation within the field of technology by observing "best of breed" companies, within the water reclamation industry and beyond to advise the best course to take when making technology decisions.
  • Develop, implement, and maintain a multi-year technology roadmap aligned with LRWRA's strategic objectives, identifying short- and long-term initiatives for infrastructure, systems, and applications, and clearly identifying operating and capital budget impacts.
  • Participate in and represent the organization at selected professional associations, user groups, and industry forums as appropriate to organizational needs.

IT Program Management:

• Responsible for IT department resources including management, coordination,

and assistance for all hardware, software, network and other information system related services, projects, programs, and the integration of these activities into the overall LRWRA plan.

• Accountable for development and oversight of the IT operating and capital budgets and resource utilization.
• Ensure that core hardware, software, and systems required by employees are available, reliable and effective.
• Ensure the security and recoverability of LRWRA IT systems, networks and data.
• Direct the organization's efforts to protect networks, systems, applications, and data from cybersecurity threats using risk-based practices appropriate to a municipal utility environment.
• Define, monitor, and report on key information technology and cybersecurity performance indicators, and maintain awareness of relevant regulatory, legal, and industry developments affecting municipal and utility technology operations.
• Develop, maintain, and periodically test IT disaster recovery and business continuity plans to ensure continuity of critical services.
• Coordinate with operational, engineering, and administrative departments to support acquisition, implementation and operation of utility-specific applications, including coordination related to operational technology (OT) and control systems, as applicable, while clearly defining roles and responsibilities to avoid overlap.

Employee Management and Development:

• Provide strategic and day-to-day leadership and direction to the Information Technology Department, ensuring a high-performance, service-oriented environment aligned with the mission, vision, and values of LRWRA.
• Plan, organize, manage, and evaluate the work of the IT Department and, in coordination with peers, develop, implement, and monitor work plans, priorities, and performance measures to achieve organizational goals and objectives.
• Create and maintain a culture of customer service that includes effective internal partnerships, practical service delivery, and responsiveness to organizational needs, with awareness of impacts to ratepayers and the public.

Other:

• Serve as a member of the Senior Leadership Team, contributing technology guidance to organizational planning and decision-making.
• Maintain a valid Arkansas driver's license and the ability to operate company vehicles, as required for travel between facilities or response to critical incidents.

LEVEL OF SUPERVISION RECEIVED

• Works with minimal supervision.
• Exercises sound, independent judgment in resolving most situations and determining appropriate courses of action, escalating issues based on organizational risk or operational impact.
• Responsible for the productivity and performance of the Information Technology Department, providing leadership, coaching, and oversight for approximately five IT staff members, including the Director position.

TOTAL POSITIONS SUPERVISED
Directly supervises two non-director IT staff members and provides indirect supervision and functional leadership to remaining IT personnel.
Typical Qualifications

QUALIFICATIONS & SKILLS
Required:

• Bachelor's degree in computer science, Information Systems, or a related field from an accredited college or university.
• Minimum of ten years of progressively responsible information technology experience, including at least five years of supervisory or leadership experience over IT professionals.
• Any equivalent combination of education, experience, and certifications that provide the required knowledge, skills, and abilities may be considered.
• Demonstrated ability to lead technology services in a small to mid-sized organization, balancing strategic planning with hands-on involvement.
• Strong project management skills, including the ability to prioritize competing initiatives in a resource-constrained environment.
• Strong professional communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical audiences.
• Demonstrated skills in problem solving, conflict resolution, and collaborative decision-making.

Preferred:

• Licensures, Certifications, and Registrations
• Relevant professional certifications related to information security, IT governance, or project management (such as CISSP, CISM, PMP, ITIL, or comparable credentials) are preferred but not required.

Supplemental Information

This position has been evaluated as to whether a momentary lapse of attention may result in grave and immediate danger to the employee, coworkers, or the public. If the designation is yes, the Arkansas Medical Marijuana Act (AMMA) of 2016 will govern working conditions. If not, the AMMA will not apply to the position.
This position has been evaluated as to the mandated wearing of a company uniform during working hours. It has been determined that employees in this position are not required to wear a company uniform during working hours.
Employee Benefits

Health/Prescription/Dental/Drug/Vision

• Health & Prescription Drug - UMR (United Healthcare) - High Deductible with H.S.A
• Dental - Delta Dental Plan of Arkansas
• Vision - DeltaVision / EyeMed Insight

Holidays

• 11 days per calendar year plus one floating holiday.
• Paid Time Off (PTO)- Hours accrue based on length of service (1 day equals 8 hours):
  • 0-1 years: 18 days
  • 1-5 years: 20 days
  • 5-10 years 25 days
  • 10-15 years: 27 days
  • 15-25 years: 30 days
  • 25 and more years: 35 days
• Employees who voluntarily resign from LRWRA as an employee in good standing and are later rehired will have their PTO accrual schedule reinstated at the same level they had prior to separation.

Retirement Plans

• Arkansas Public Employees Retirement System (APERS). Defined benefit. Mandatory employee contribution of 6.25% tax-deferred. Employer contribution of 15.32%. Vested at 5 years of employment.
• 401(a) Money Purchase Plans. Mandatory employee contribution schedule. Employer contribution schedule based on tenure. Vested at 5 years of employment.
• 457 Deferred Compensation Plans. Supplemental pre-tax plan. Funded entirely by employee.

Disability Leaves

• Short Term Disability (STD) employer paid.
• Short Term Disability (STD) Buy Up (optional) employee paid.
• Long Term Disability (LTD) employer paid.

Miscellaneous Benefits

• Health Savings Account with employer contribution available.
• Flexible Spending Account, employee funded, for Medical and/or Dependent Care expenses.
• Group Term Life Insurance (1x annual salary) employer paid.
• Additional life insurance. Funded entirely by employee.
• Direct deposit of payroll.
• Education Reimbursement of up to $5250.00 annually (after 1 year of employment).
• University of Little Rock, AR tuition discounts.
• Public Service Loan Forgiveness eligible employer.
• Fitness Reimbursement of up to $200.00 annually.
• Wellness Program of up to $150.00 annually.

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

02

Do you have a bachelor's degree in computer science, information systems, or a related field from an accredited college or university?

• Yes
• No

03

Do you have a minimum of ten years of progressively responsible information technology experience, including at least five years of supervisory or leadership experience over IT professionals?

• Yes
• No

Required Question