Job Description

Drives significant improvements to the strategy design and development of advanced network systems for enterprise, data center, or cloud-based environments, leading comprehensive validation and overseeing critical investigations across network areas. Defines processes for developing automation frameworks for testing and operations, providing strategic guidance on network task automation and performance monitoring across teams. Oversees organizational test strategy development, ensuring alignment across products, leading root cause analysis (RCA) integration, prioritizing corrective and preventive actions (CAPA) items, and influencing policy development for compliance and security alignment. Oversees network health metrics and monitoring strategies for scalability, coordinates feedback across monitoring teams, sets policies for escalation, drives root cause investigation consistency, and prioritizes tool development projects for frontline support. Confirms milestones support long-term strategy, establishes mentorship expectations, drives systemic incident response improvements and RCA, shapes technical direction with stakeholders, and leads technical issue resolution for networking standards. Sets proactive resolution strategies for network efficiency issues, coordinates scalable solutions, and oversees forecasting for infrastructure growth.

Responsibilities

Key Responsibilities
Network Design, Development, and Validation:
-Oversees development of comprehensive test coverage strategies that enhance network integrity at the organization level.
-Drives test strategy alignment across products to ensure interoperability, scalability, and performance standards are aligned across teams.
-Sets quality documentation standards across break-fix validation support and post-event root cause analysis (RCA), integrating lessons learned across teams.
-Creates process used to monitor and prioritize corrective and preventive actions (CAPA) items, and leads remediation across portfolios.
-Gathers cross-functional knowledge to inform change management process across teams.
-Represents changes made by network teams at stakeholder change or review meetings.
-Leads relationships with compliance and security teams to clarify compliance standards needed to support overall quality and reliability.
-Influences policy development to ensure cross-team alignment with governance and security requirements.
Automation and Scripting:
-Oversees network health metrics and ensures monitoring strategies align with scalability, and business continuity objectives in support of service level objectives (SLOs).
-Identifies patterns across issues and leads coordination across monitoring teams to gather feedback and enhance the detection and diagnosis of network anomalies across teams and multiple environments.
-Sets policies for escalation and ensures coverage on operational support rotations, and creates standards investigations.
-Oversees incident response and drives consistency across root cause investigations.
-Performs prioritization and resolution of corrective and preventive actions (CAPA) items for multiple teams.
-Prioritizes and scopes tool development projects that enhance efficiency of frontline support teams to improve their response to network failures.
Testing and Quality Assurance:
-Facilitates communication with cross-functional project/program managers to confirm that tests and deployment milestones support long-term strategy and delivery.
-Establishes expectations for mentorship and fosters technical excellence and growth across teams.
-Drives systemic improvements to incident response and oversees high impact, or systematic customer-facing root cause analysis (RCA).
-Works with executive stakeholders to shape the technical direction of the roadmap and software architecture.
-Leads high-level collaboration with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues.
-Ensures networking standards and roadmap leads to improved site reliability.
Monitoring and Reliability:
-Sets proactive resolution strategy to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss) are breached.
-Coordinates with vendors and cross-functional partners and business partners to develop and improve scalable solutions.
-Oversees forecasting and capacity models to help teams anticipate future network usage patterns and capacity needs to ensure the infrastructure can support anticipated growth.
Cross-Team Collaboration and Leadership:
-Facilitates communication with cross-functional project/program managers to confirm that tests and deployment milestones support long-term strategy and delivery.
-Establishes expectations for mentorship and fosters technical excellence and growth across teams.
-Drives systemic improvements to incident response and oversees high impact, or systematic customer-facing root cause analysis (RCA).
-Works with executive stakeholders to shape the technical direction of the roadmap and software architecture.
-Leads high-level collaboration with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues.
-Ensures networking standards and roadmap leads to improved site reliability.
Performance and Capacity Management:
-Sets proactive resolution strategy to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss) are breached.
-Coordinates with vendors and cross-functional partners and business partners to develop and improve scalable solutions.
-Oversees forecasting and capacity models to help teams anticipate future network usage patterns and capacity needs to ensure the infrastructure can support anticipated growth.

Core Responsibilities
Planning & Execution:
-Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met. Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs. Coaches others on adjusting resources or project timelines in anticipation of business changes.
Collaboration & Partnership:
-Role models leading cross-functional collaborative efforts to ensure alignment of expectations and strategic objectives. Empowers team to build and maintain partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success. Drives transparency and inclusivity by modeling actively seeking, listening to, and leveraging diverse perspectives.
Problem Solving:
-Shares problem-solving strategies across teams, providing oversight on complex operational and/or technical issues, as needed. Coaches teams on analyzing highly complex data and/or information to identify solutions to ambiguous issues, and provides direction on identifying root causes to prevent recurrence of issues.
Continuous Learning:
-Pursues strategic learning opportunities to maintain expertise and apply best practices at the organizational level. Creates opportunities for team members and leaders to build their expertise in new areas, coaching them to build innovative skills. Identifies skill gap trends across the organization, and upholds a culture that places significant emphasis on sharing knowledge and pursuing learning opportunities that advance the organization. Evaluates efficiency of learning strategies and recommends adjustments as needed.
Continuous Improvement:
-Empowers team to own the development and implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department. Coaches teams to gain buy-in for ideas and to seek feedback on approaches and methods for continued improvement. Prioritizes and reviews the roadmap of improvement initiatives to ensure alignment with strategic direction and maximize return on investments.
Performance and Development:
-Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations. Drives consistency in the application of talent development procedures and socializes performance expectations across the organization. Ensures that individual development goals are aligned with organizational strategic initiatives. Collaborates with HR to implement talent strategy through hiring and promotion processes.

Qualifications

US: Hiring Range in USD from: $146,300 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M4