The Director of Digital Workplace and Automation is the application owner who delivers on a roadmap focusing on the effective roll-out of the Microsoft digital workplace suite (Power Automate, Power Apps, SharePoint, Teams, Copilot) as UCT's strategic productivity platform. In support of this vision, the director of digital workplace and automation will manage the dev/ops teams responsible for both delivering and supporting standard and custom solutions on these platforms, design & implement governance frameworks to enable usage to scale while maintaining a high level of security & compliance and define & advocate for best practices in the implementation these applications.
Essential Duties and Responsibilities: - Apply best practice Dev/Ops principles to improve maturity in both solution delivery (timeliness, quality) and operational support (uptime, ticket resolution, on time delivery, user satisfaction) to improve.
- Implement M365 governance inclusive of FinOps & self-service, ensuring alignment and accountability among key IT, financial, and functional stakeholders to grow platform usage responsibly.
- Promote innovation through the discovery and deployment of new features, including but not limited to the use of GenAI (M365 Copilot, Copilot Studio) and AI/ML (Azure AI Builder).
- Engage with business stakeholders to perform business analysis and ROI assessments on candidate solutions to inform priority and architectural fit.
- Rigorously manage an internal and external workforce of up to 20 individuals to meet data-driven performance objectives.
Other Duties- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills and Abilities: Technical Skills
- Microsoft Digital Workplace stack: Power Automate, Power Apps, SharePoint, Teams, Microsoft 365 Copilot, Copilot Studio.
- Automation and AI technologies, including Azure AI Builder and AI/ML-enabled productivity solutions.
- DevOps and platform operations: solution delivery lifecycle, uptime management, incident resolution, and service performance metrics.
Soft Skills
- Strategic leadership and stakeholder management across IT, finance, and business functions.
- Strong advocacy and communication skills to promote best practices, innovation, and responsible platform usage.
- Data-driven decision-making with a focus on continuous improvement, accountability, and user experience.
Educational/Certification Requirement: - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Master's degree in engineering, business, or related field is a distinct advantage.
- Professional development: certification or evidence of continued education in cloud platforms (Azure), automation (Power Apps / Automate), and emerging AI technologies (Copilot, Azure).
- Training or certifications related to Microsoft 365, cloud governance, or DevOps practices (preferred).
Experience Requirement: Work Experience: - 10+ years as an application owner of the M365 applications, with accountability for roadmap delivery and platform adoption.
- Demonstrated ability to balance innovation, governance, security, and compliance in a medium to large scale digital workplace environment.
- Led delivery and ongoing support of Microsoft 365 digital workplace solutions, including both standard and custom applications.
