Salesforce

Director, Decision Science

Salesforce • $197K — $313K *
Palo Alto, CA 94303In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in data science or analytics with at least 5+ years in leadership roles.
  • Fluency in AI technologies, particularly LLMs, to enhance data workflows and insights.
  • Advanced degree (MBA or Master's) in a quantitative field preferred.
  • Familiarity with Salesforce's ecosystem, including Data Cloud and CRM Analytics, is advantageous.
  • Strong track record of influencing executives and driving strategic business decisions.
  • Experience in defining data strategies, metrics frameworks, and scalable analytics solutions.
  • Exceptional communication skills to distill complex data into actionable narratives.

Responsibilities

  • Shape and drive the long-term data strategy as a thought leader across Salesforce C360 Apps.
  • Lead and empower a diverse data team focused on innovation and measurable outcomes.
  • Define the strategic vision for product analytics and align it with company priorities.
  • Influence business strategies and decision-making through data insights and collaboration.
  • Establish exemplary operating models for analytics delivery to ensure high-quality output.
  • Define key performance metrics to drive product adoption and customer success.
  • Translate data narratives for executive audiences, promoting data-driven company strategies.

Benefits

  • Supportive resources for personal and professional growth.
  • Opportunity to work with cutting-edge AI technologies.
  • Access to a collaborative and innovative work environment.
  • Involvement in delivering transformative customer experiences with Agentforce.
  • Focus on achieving work-life balance with an emphasis on employee well-being.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Data

Job Details

Department Overview - Data Solutions is the engine powering Salesforce's Agentic Enterprise - delivering trusted data and AI-driven insights that help the business act smarter, faster, and with greater confidence. As the strategic partner to all data trailblazers at Salesforce, the Data Solutions team provides the unbiased foundation that connects financial forecasting, customer health, and product adoption intelligence to the decisions that matter most. This role will lead the decision science team developing data foundation, metrics and insights that fuel Salesforce's Customer 360 Apps, ensuring AI agents and human decision-makers alike can act on reliable, curated, and trusted data.

Responsibilities
  • Be the enterprise data and analytics thought leader across Salesforce's C360 Apps, shaping the long-term data strategy and acting as a trusted advisor to senior executives (GM, VP, and SVP levels) across Product, Engineering, and Go-to-Market.
  • Lead a high-performing, multi-disciplinary data team (analytics, data engineering, and visualization) with a focus on scalability, innovation, and measurable business impact; establish a culture of excellence, accountability, and continuous improvement.
  • Define and drive the strategic vision and multi-quarter roadmap for product analytics, aligning data investments with company priorities and ensuring delivery of high-impact data products, platforms, and insights at scale.
  • Operate as a cross-functional executive partner, influencing product and business strategy through data; proactively identify opportunities, shape decision-making frameworks, and drive alignment across complex stakeholder groups.
  • Establish best-in-class operating models for analytics delivery, including prioritization frameworks, resource allocation, and execution rigor; ensure consistent, high-quality output across multiple concurrent initiatives.
  • Lead the definition of north-star metrics, KPI frameworks, and measurement systems to drive product adoption, customer success, and revenue growth; embed data-driven decision-making across product and business teams.
  • Drive organizational impact by translating complex data into clear narratives and actionable insights for executive audiences, influencing company-level strategy and investment decisions.
  • Develop and grow a team of specialized ICs; establish clear career paths, succession planning, and leadership development while upskilling teams to leverage modern AI technologies (e.g., LLMs such as Claude, Agentforce) as a core part of their analytical workflow and decision-making practice.
  • Champion data as a strategic asset across Salesforce, promoting best practices in AI-driven analytics to unlock new product and business value.


Required Skills
  • 10+ years overall experience in data science or analytics, including 5+ years leading high-performing teams and matrixed partners.
  • AI fluency - ability to apply LLMs, Copilots, and agent-based analytics tools (e.g., Claude, Agentforce) to accelerate insight generation, automate analysis, and embed AI into team workflows
  • MBA or Master's in a quantitative field (computer science, economics, statistics, engineering, or equivalent) preferred.
  • Hands-on familiarity with Salesforce's core platform and product suite is a plus - including Data Cloud, CRM Analytics, Agentforce, and Customer 360 Apps
  • Trusted executive partner to VP, SVP, and EVP leaders, influencing company-wide priorities, framing strategic decisions, and representing the function in executive forums.
  • Experience defining data strategy, metric frameworks, governance standards, and scalable analytical solutions, with enough technical depth to guide tradeoffs in scalable analytical system design
  • Exceptional communicator who can synthesize ambiguity into clear strategy and translate complex data into compelling narratives for executive audiences
  • Demonstrated ability to lead through ambiguity, structure complex problems, and develop innovative, data-driven solutions with measurable business impact.
  • Proficient (5+ years) in statistics or machine learning, strong data manipulation, product analytics, and statistical analysis skills, with advanced SQL, R, SAS, or Python experience.
  • Inspiring leader with a track record of driving multiple large initiatives concurrently across cross-functional teams (Product, Engineering, Customer Success, Product Marketing and more).
  • Strong execution discipline, prioritization skills, and ability to make timely decisions in dynamic environments.
  • Ability to build, develop, and retain top talent while scaling an AI-native analytics organization.


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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