Job DescriptionAbout the RoleSprinklr is seeking a strategic and highly collaborative Director of Deal Desk to lead the commercial deal governance function supporting our global enterprise sales organization. This leader will partner cross-functionally with Sales, Finance, Legal, Revenue Operations, Pricing, and Executive Leadership to structure and accelerate complex SaaS transactions while balancing growth, profitability, and operational rigor.
This role will own the evolution of Deal Desk processes, policies, systems, and team development at scale. The ideal candidate combines strong commercial judgment, operational leadership, analytical rigor, and executive presence within a fast-paced public SaaS environment.
What You'll Do - Lead and scale the global Deal Desk function supporting enterprise and strategic sales motions
- Act as a trusted advisor to Sales Leadership on deal structuring, pricing strategy, contract terms, and approval governance
- Drive consistency and operational excellence across quote-to-close processes
- Review and approve complex/non-standard commercial terms including pricing, discounting, ramp structures, multi-year agreements, and payment schedules
- Partner closely with Legal, Finance, Revenue Assurance, and Revenue Operations to mitigate risk while maximizing deal velocity
- Develop scalable approval frameworks, delegation models, and commercial policies
- Own KPIs related to deal cycle time, discount management, margin optimization, and forecast accuracy
- Influence CPQ, Salesforce, and quote automation roadmap initiatives
- Build and mentor a high-performing Deal Desk organization across regions
- Support executive reporting, QBRs, pipeline governance, and strategic planning initiatives
- Serve as escalation point for high-value and executive-sponsored deals
Qualifications - 10+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Strategic Finance, or Commercial Operations
- 5+ years managing teams in high-growth enterprise SaaS environments
- Strong understanding of SaaS business models, Annual Recurring Revenue (ARR) forecasting, revenue recognition, and enterprise contracting
- Proven experience supporting complex global enterprise sales organizations
- Deep experience with Salesforce, CPQ platforms, and quote-to-cash workflows
- Strong analytical, financial modeling, and negotiation support skills
- Exceptional executive communication and stakeholder management capabilities
- Demonstrated ability to balance risk management with revenue acceleration
Preferred Qualifications - Experience at a public cloud/software company
- Experience supporting $1M+ ARR enterprise transactions
- MBA, finance, or business operations background preferred
- Familiarity with global commercial frameworks and international deal structures
JOB REQ COMPENSATION RANGE $146,000 - $244,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
