Microsoft

Director Capacity Planning

Microsoft • $165K — $303K *
New York, NY 10025In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
  • 8+ years experience leading forecasting, budgeting, or planning processes within a complex, matrixed organization
  • 10+ years experience in financial planning and analysis (FP&A) across various financial activities
  • Proficiency with enterprise planning and analytics tools such as Power BI, Anaplan, and advanced Excel

Responsibilities

  • Own and manage the annual planning and quarterly forecasting cycles with the Capacity Planning team
  • Develop models to size monthly demand and capacity using financial and operational data
  • Act as the subject-matter expert for Budget and Forecast numbers to leadership and Finance
  • Create dashboards and reports connecting productivity levers to revenue and margin
  • Lead centralized capacity architecture and simplify the operating model to improve decision velocity
  • Drive modernization of the forecasting platform towards a single-source workflow
  • Monitor and analyze key performance metrics to proactively manage demand and capacity signals

Benefits

  • Comprehensive healthcare package
  • Generous retirement savings plan
  • Flexible work schedule and telecommuting options
  • Professional development and training opportunities
  • Paid time off and parental leave options
Full Job Description
Responsibilities
Annual Planning & Quarterly Forecasting
  • Own and orchestrate the annual planning and quarterly forecasting cycles with key members of the Capacity Planning team, providing timely, clear communication of timelines, deliverables, and dependencies.
  • Design, develop, and run models that size monthly demand and capacity based on available financial and operational data.
  • Serve as the subject-matter expert for Budget and Forecast numbers, ready to address questions from leadership and Finance quickly and with confidence.
  • Cascade targets into official dashboards and reports, and partner with Finance on analytics that connect productivity levers to revenue, COGS, and margin.
Centralized Architecture & Modeling
  • Act as the key lead for centralized capacity architecture and modeling across the organization.
  • Simplify the operating model by cutting model proliferation and hand-offs that create churn, rework, and slow decision velocity.
  • Establish a single source of truth for demand and capacity modeling, with consistent definitions, assumptions, and controls applied across the business.
Modernization & AI Transformation
  • Drive modernization of the forecasting platform, moving off a fragmented, multi-workbook ecosystem into a governed, single-source forecasting workflow.
  • Lead the shift to AI-enabled forecasting, advancing from manual and automation-assisted methods to AI-led scenario modeling and risk sensing.
  • Surface capacity constraints, P&L implications, and trade-off choices earlier so leadership decisions are sharper and faster.
Performance Insights & Stakeholder Partnership
  • Monitor actuals for key performance metrics and proactively flag demand and capacity signals that could create P&L risk.
  • Partner with Finance on month-close activities and support rhythm-of-business and ad-hoc performance reviews.
  • Collaborate with teammates who lead the day-to-day stakeholder interface, applying strong leadership, influence, and cross-boundary collaboration to keep planning aligned with business priorities.


Qualifications
Required/minimum qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.


Additional or preferred qualifications

  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
    • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement
    • OR equivalent experience.
  • 8+ years experience leading forecasting, budgeting, or planning processes within a complex, matrixed organization.
  • 8+ years experience translating complex business and financial data into clear insights and recommendations for senior leaders.
  • 10+ years experience in financial planning and analysis (FP&A) expertise across annual budgeting, quarterly forecasting, long-range planning, and P&L insight.
  • Advanced financial and capacity modeling skills, including building and running demand and capacity models and multi-scenario analyses that support executive decision-making.
  • An analytical toolkit: the ability to structure ambiguous problems, work fluently with large and imperfect data sets, and turn analysis into defensible recommendations.
  • Experience applying AI and automation to forecasting, including AI-led scenario modeling, risk sensing, and predictive planning.
  • Proficiency with enterprise planning and analytics tools such as Power BI, Anaplan, advanced Excel, and comparable financial systems.
  • Executive communication and storytelling skills, with the ability to influence decisions through clear narratives, scorecards, and business reviews.
  • Leadership and influence in a matrixed, global environment, including cross-boundary collaboration and building trusted relationships at all levels.


Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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