Job DescriptionThe impact you will have in this role:
The Relationship Management Director will oversee all client relations for DTCC with high profile (tier 1 and tier 2) Investment Managers in the financial services industry, growing the businesses and driving revenue. The Relationship Manager is the Voice of the Client and a trusted advisor who is responsible for overall customer satisfaction and ensuring optimization of customer use of Company services. The incumbent will also be DTCC's point of contact for participation in industry organizations, panels, as well as DTCC advisory boards and panels.
Your Primary Responsibilities: - Overall responsibility for strategic relationship management of key Investment Manager/Asset Manager customers across DTCC business lines.
- Establish and build relationships with key clients to deepen and grow partnerships between DTCC and clients.
- Lead and participate in appropriate cross-functional team discussions to provide client perspective/feedback.
- Create and execute account plans that will maintain and grow Company revenue
- Provide strategy, guidance, and expertise to ensure seamless support of DTCC's global client base
- Provide guidance on industry related initiatives affecting clients
- Ensure that team coordinates closely with Product Management, Operations and other support areas
- Coordinate client participation in DTCC sponsored events and other groups
- Coordinate support activities and client surveys for Business Units and research and design purposes
- Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications: - Minimum of 10 years of related experience in managing investment management clients across clearance and settlement, post trade, and/or other business development areas.
- Bachelor's degree preferred or equivalent experience
- Experience in working with and understanding structure of Tier 1 & 2 Investment Managers
- Knowledge of derivatives and securities market practices, treasury markets preferred.
- Knowledge of digital assets, tokenization nice to have
Talents Needed for Success: - Willingness to travel to top tier accounts
- Established track record for delivery in a sales and account management role (3-5 years)
- Excellent understanding of solution selling and sales process
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About the TeamThe Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
