What you'll be doing

The Fraud and CAM (Client Account Management) Business Intelligence team delivers strategic initiatives, provides trusted advice to leaders, and drives innovation to improve business results and operational effectiveness. Reporting to the Senior Director, Business Intelligence, the Director, Business Intelligence provides leadership, guidance, and actionable insights that help the business make informed decisions. As a Director, Business Intelligence, you'll lead the use of analytics and automation to support the Client Account Management team, internal partners, and external stakeholders. You'll develop short- and long-term plans that address business needs, support the implementation of collections models and strategies, and build platforms that help us manage accounts and optimize the risk-reward trade-off. You'll also advance the use of leading-edge tools and analytical techniques, including artificial intelligence and machine learning, where applicable. Through your leadership, you'll help shape data-driven strategies that strengthen business performance and improve outcomes.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Analytics and performance monitoring - Monitor and assess champion-challenger and segment performance using data queries, frontline feedback, and business observations. Develop analytical queries to segment clients and support targeted strategies. Use regression analysis and other advanced techniques to identify the variables most predictive of successful client contact and desired outcomes.
• Business insights and strategy - Develop a one- to three-year roadmap for business analytics strategies and tools, ensuring alignment with the collections account management approach across products. Lead the analysis, modelling, and reporting of Client Account Management performance data to identify opportunities, support continuous improvement, and inform risk strategy design.
• Data quality and innovation - Ensure the accuracy, integrity, and interpretation of analytical output delivered by the team. Continuously improve collections strategies through analysis of client behavior data and advanced statistical and data mining techniques, including the use of artificial intelligence and machine learning where appropriate.
• Leadership and team development - Build team capabilities that strengthen CIBC's ability to manage collections risk and optimize returns through sophisticated analytics. Foster a collaborative and inclusive environment, inspire strong performance through leadership and role modelling, and align talent to business priorities through effective hiring and development.
• Partnership and influence - Build and maintain strong cross-functional relationships across CIBC to support the effective design and delivery of reporting, analytics tools, and strategies. Provide collections and credit risk expertise to internal and external partners, and deliver clear, strategic recommendations to business leaders and executives.
• Industry awareness - Maintain knowledge of leading risk management tools, practices, and market trends by building productive relationships with industry vendors and staying current on evolving analytics capabilities.

Who you are

• You have strong academic and industry experience. You have a graduate degree in Business, Mathematics, Statistics, or a Master of Business Administration (MBA), or equivalent practical experience in retail credit or collections risk management.
• You bring deep analytical, collections, banking products, and credit risk expertise. You enjoy solving complex problems, translating data into actionable insights, and applying strong knowledge of credit risk management concepts, principles, and methodologies.
• You're experienced with modern tools and technologies. You have working knowledge of Structured Query Language (SQL), Alteryx, Tableau, Power BI, Power Automate, SAS, Python, and artificial intelligence and machine learning tools.
• You think critically and act with precision. You pay close attention to detail, use sound judgment, and make informed decisions based on analysis and business context.
• You work collaboratively and communicate with impact. You build strong relationships, contribute to an inclusive team environment, and can demonstrate experience with targeted communications, champion-challenger strategies, and marketing practices across communication channels.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-CC East 12th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
AI Concepts, Analytics Implementation, Analytics Insights, Applied Analytics, Artificial Intelligence (AI), Artificial Intelligence Ethics, Big Data Analytics, Business Operations, Generative AI, Leadership, Machine Learning (ML), Machine Programming, Mentoring Staff, People Management, Performance Analytics, Process Improvements, SAS Analytics, Strategic Initiative Management, Strategy Analytics, Technical Knowledge