Macy's

Director, Brand - CHANEL

Macy's$120K — $180K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in a related field
  • 5+ years direct retail experience
  • Strong written and verbal communication skills
  • Above average mathematical skills for data analysis
  • Strategic thinker with proven retail strategy implementation
  • Strong leadership and customer service orientation

Responsibilities

  • Deliver performance metrics in store, including sales and client engagement
  • Partner with operations to manage profit and loss elements
  • Analyze data to identify key business opportunities
  • Cultivate a customer-centric team culture
  • Model outstanding customer care and execute top strategies
  • Develop collaborative relationships with various business partners
  • Set clear expectations and empower leadership team

Benefits

  • Collaboration with a high-performing team
  • Opportunities for talent development and leadership coaching
  • Engagement in innovative customer strategies
  • Dynamic work in a luxury retail environment
  • Involvement with brand image and customer experience initiatives
Full Job Description
Job Description

Job Overview:

The CHANEL Brand Director is a transformative leader, who serves as the key strategic partner to the General Manager on all facets of the total CHANEL Business: RTW, ACC & Shoes. This individual is directly and indirectly responsible for the cultivation of the CHANEL business and brand including talent development, the customer experience, relationship selling, and product presentation.

The Director of CHANEL leads a high performing team of luxury sellers and leaders who excel at creating exceptional client experiences. Brand Image is paramount, as is strong Full Price Sell Through. The Director of CHANEL demonstrates the high-level capability and broad scale capacity to devise collaborative long-term strategic plans and execute those plans urgently and thoughtfully. The CHANEL Director will leverage and influence central partners, trade area leaders and store-line leadership team to support the development and execution of these plans, in addition to working closely with all CHANEL partners.

The Director is also responsible for curating the buy to Bloomingdale's client base and ensuring Full Price Sell Through targets are achieved.

The Director also works collaboratively with the Visual Merchandising team ensuring all standards are maintained and that the brand image is protected. The Director leads all Message Mode and selling ceremony training.

Essential Functions:
  • Deliver performance metrics to plan in store: Sales, Net Promoter Score, Loyalist, Client Sales.
  • Effectively partner with Operations leadership to manage store-controlled elements of profit and loss, including store payroll and non-payroll expense and shortage
  • Analyze data and ground intelligence to Identify and capitalize on key business opportunities.
  • Cultivate a customer centric team culture; be a vocal advocate for needed improvements to support the in-store customer experience
  • Actively model outstanding customer care; participate in and lead the execution of top customer strategies.
  • Execute CHANEL strategies with appropriate advocacy and localization for the store customer
  • Develop collaborative and results-producing relationships with store, trade area, and central business partners
  • Set clear expectations for leadership behavior and accountability for results; empower others to make decisions
  • Lead by example as an active coach, providing ongoing feedback and guidance. Develop a strong bench of managers for future leadership positions
  • Effectively communicate priorities and business-driving information to ensure leadership is aligned and equipped to maximize opportunities
  • Require and champion use of selling technology to support a seamless customer experience; ensure the team optimizes the use of tool and processes
  • Drive store associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent and feedback that drives employee engagement and retention
  • Partner with the General Manager and Marketing leadership to engage and develop our Top-Of-The-List and Luxe clients, as a key business-driving opportunity

Qualifications and Competencies:
  • We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply.
  • 5+ years direct experience
  • Excellent written and verbal communication skills. Ability to read, write and interpret instructional documents such as reports and procedure manuals.
  • Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
  • Strong critical thinker with a strategic mindset. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes.
  • Strong leadership profile, business acumen and customer service orientation. A proven influencer with experience leading in a dynamic, fast paced Luxury store retail environment.
  • Ability to work a flexible schedule based on department and company needs. Regular, dependable attendance and punctuality.

Physical Requirements:
  • This position involves regular walking, standing, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Macy's

Macy's Careers

Join the vibrant team at Macy's—a leader in the retail industry, offering unparalleled job opportunities that empower you to leverage your skills and drive innovation. At Macy's, we are committed to fostering a culture of diversity and professional growth, making it an exciting time to become part of our global community. Work You'll Do Embark on a career at Macy's and be at the forefront of the retail revolution. With a variety of positions available, from in-store roles to corporate leadership, Macy's provides a platform for professional development and career advancement. Whether you're looking for a full-time position or a part-time internship, Macy's offers a dynamic work environment where your contributions are valued and celebrated. Join Macy's market-leading team to help redefine the shopping experience for millions of customers worldwide. Lead through innovation and be part of a company that prides itself on its commitment to leadership and excellence in the retail sector. Transform your career with Macy's through our comprehensive training programs and development opportunities. Work alongside a diverse team of professionals, all driven by a shared goal of delivering exceptional service and driving success in a competitive marketplace. Macy's Employment Experience At Macy's, we understand that our employees are our greatest asset. That's why we offer competitive benefits, including health insurance, retirement plans, and employee discounts, to ensure our team members are supported both personally and professionally. Our commitment to diversity and inclusion is evident in our hiring practices and corporate culture. We strive to create an environment where all employees can thrive and contribute to our collective success. Macy's is not just a company; it's a community where innovation, leadership, and teamwork are at the heart of what we do. Innovative Work Macy's is a place where you can harness your skills to explore new ideas and innovative solutions. Our commitment to innovation is what sets us apart and keeps us at the forefront of the retail industry. Join us and contribute to projects that redefine retail and improve customer experiences across all our channels. Be Part of a Great Team At Macy's, you'll collaborate with talented professionals who are passionate about redefining retail. Our team's unparalleled capabilities and dedication to excellence make Macy's a leader in the industry. Here, your career will flourish as you work on diverse projects and make a real impact on our company's future. Future-Proof Your Career With Macy's, the sky's the limit when it comes to career growth and opportunities. Advance your career through our training and development programs, designed to nurture your professional skills and prepare you for future leadership roles. Grow with us and see how far your ambition can take you. Stay Connected Join Our Team Search for open positions that match your skills and interests at Macy's. We are always on the lookout for passionate, creative, and solution-driven team players. Explore the numerous career paths available and find the perfect fit for you. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Macy's a fantastic place to work. Our careers blog is your go-to resource for everything from interview tips to resume advice. Job Alert Emails Customize your subscription to receive job alerts and the latest news from Macy's. Tailor your preferences to see exciting and rewarding opportunities that align with your career aspirations. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about Macy's
Size
88,857 employees
Market Cap
$5.4 billion
Industry
Net Income
-$3.9 billion
Founded
1858
5 Year Trend
-0.4%
Revenue
$18 billion
NASDAQ

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