Job Summary

Job Description

• Lead portfolio governance and software project execution by establishing delivery frameworks, aligning to strategic roadmaps, managing dependencies and risks, and ensuring alignment between business objectives, technology investments, and customer outcomes.
• Accountable for portfolio financial management, including budget planning, investment governance, vendor management, workforce strategy, capacity planning, and cost optimization.
• Drive continuous improvement through modern software delivery practices, change control, release management, Agile and Lean methodologies, AI-accelerated tooling, and operational excellence initiatives.
• Provide executive-level governance and visibility into portfolio performance, delivery progress, business outcomes, financial health, operational risks, and strategic initiatives.
• Build and maintain strong partnerships across product, engineering, operations, customer experience, and business organizations to drive alignment, decision-making, and delivery success.
• Lead, coach, and develop high-performing teams through talent acquisition, workforce planning, succession management, performance leadership, and career development.
• Lead adoption of AI-enabled capabilities and ensure responsible implementation through appropriate governance, security, compliance, and operational controls.
• Identify and drive organizational, process, and technology transformation opportunities that improve scalability, productivity, delivery predictability, and user experience outcomes.
• Establish and monitor key delivery, quality, operational, and financial performance metrics to drive accountability and continuous improvement across the portfolio.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience