Job Title: Digital Consumer Experience Content Strategist
About the JobOur Global Digital Consumer Experience function is looking for a Content Strategist operating as a subject-matter expert and cross-functional enabler, working at the intersection of content operations, digital product development, and organizational capability building. Key work streams include CX COE communications and positioning, employee experience support through knowledge base improvement, and the development of CX content guidelines for both human and AI consumption.
This role defines and advances content strategy standards across the digital consumer experience organization, develops practitioner-facing training, toolkits, and guidelines, and ensures that content experience practices are consistent, scalable, and aligned with organizational priorities.
Main responsibilities:- Serve as the communications lead for the CX Center of Excellence (COE), owning the development and execution of internal communication strategies that articulate the value, direction, and impact of CX initiatives to stakeholders across the organization.
- Be the lead subject matter expert representative for content strategy as part of our CX Foundation's Community of Practice.
- Support the ongoing improvement of the CX COE SharePoint website to promote the goals, objectives, and value proposition of the Digital Consumer Experience team, ensuring the site serves as a credible, up-to-date resource for the global organization.
- Develop the content frameworks to enable product teams to incorporate content best practices for multi-modal environments
- Advance organizational capability in agentic content experience by developing frameworks and guidance for designing content that functions effectively within AI-driven, autonomous, and conversational digital environments.
- Ensure CX content guidelines are maintained as living standards, with regular review cycles and clear governance processes that keep them aligned with evolving organizational priorities, digital product practices, and AI capabilities.
- Evolve standards, guidelines and toolkits for information architecture and taxonomy, enabling teams to structure, classify, and surface content in ways that are intuitive, consistent, and scalable.
- Plan and deliver training and workshops to upskill employees on content best practices.
About You- Bachelor's degree in any domain. Masters is a plus
- 5+ years of professional experience in UX/UI writing, content design, content strategy, communications, digital marketing, or related fields or roles.
- Demonstrated experience leading content programs, communities of practice, or cross-functional content initiatives within a digital product or consumer experience context.
- Proven expertise in content lifecycle management and optimization, including governance, workflow design, and performance improvement.
- Proven experience in defining and implementing communication plans for different business functions aimed at diverse audiences, especially technical and scientific communities.
- Strong working knowledge of UX and UI writing principles and their application within digital product environments.
- Experience developing practitioner-facing training materials, playbooks, toolkits, or enablement resources.
- Strong expertise in information architecture and taxonomy principles as applied to digital content systems.
- A natural copywriter and storyteller: excellent written and verbal communication skills, with the ability to adapt tone and format for varied audiences and purposes.
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
The salary range for this position is:
$133.500,00 - $192.833,33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
