EXL Service

Data Product Manager

EXL Service$100K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-5 years of experience in Product Management or related field.
  • Experience with technical products, software applications, or data products.
  • Ability to gather business and translate into technical requirements.
  • Proficiency in product management tools like Jira, Confluence, and Asana.
  • Excellent written and verbal communication skills, with the ability to bridge technical and non-technical audiences.
  • Strong organizational skills and attention to detail, able to manage multiple priorities.

Responsibilities

  • Support product roadmap planning and execution alongside Sr. Lead, Data Product Owner.
  • Translate business requirements into actionable user stories and technical specs.
  • Analyze application functionality to propose product enhancements and process improvements.
  • Maintain, prioritize, and refine the product backlog in cooperation with the PM.
  • Track and communicate project timelines, milestones, and risks to stakeholders.
  • Provide day-to-day support for application administration and user experience issues.
  • Develop strategies for user engagement, including guides and training resources.

Benefits

  • Opportunity for growth in a fast-paced, collaborative environment.
  • Engagement with diverse user groups for valuable insights.
  • Access to advanced product management tools and technological resources.
  • Support from experienced leadership to enhance professional development.
Full Job Description
Job Description

The Sr. Associate Data Product Manager role will support the execution, day-to-day management, and continuous improvement of a web-based data application. This role will report into the Sr. Lead, Data Product Owner, to gather and translate business requirements, coordinate product initiatives, and help ensure the application is delivered with quality and aligned to business needs. The ideal candidate is highly organized, proactive, and eager to grow in a collaborative and fast-paced environment.

Responsibilities

Primary Responsibilities
  • Product Planning & Requirements
    • Support Sr. Lead, Data Product Owner in planning and executing the product roadmap
    • Translate business and user needs into Product Requirements Documents, creating clear and actionable user stories and technical requirements for design and development teams
    • Develop a deep understanding of the application functionality and user workflows to identify opportunities for product enhancements and process improvements
    • Maintain, prioritize, and refine the product backlog in collaboration with the PM
    • Collaborate with data scientist to identify interesting user behavior trends or gaps that could indicate product opportunities/shortcomings.
  • Project Delivery
    • Track project timelines, sprint schedules, milestones, dependencies, and risks to support successful delivery. Communicate project status to internal and external stakeholders
    • Develop and maintain detailed product documentation, project plans, decisions logs, etc.
    • Identify opportunities to improve project workflows and documentation standards
  • Application Support
    • Support the day-to-day administration of the application, including content management, user support, and ongoing maintenance activities to ensure a high-quality user experience
    • Perform quality assurance testing across user roles to validate new features
    • Coordinate with technical teams to investigate, triage, and resolve user issues
    • Build aligned strategy to maximize user understanding of the product and support successful engagement, including user guides, training videos, and user communications
  • Stakeholder & User Engagement
    • Develop a strong understanding of the workflows and needs of diverse user groups to ensure product enhancements effectively address business needs
    • Gather, organize, and synthesize user feedback to help inform future product enhancements and backlog prioritization.
    • Build trusted relationships with internal stakeholders, vendors, and end users to understand evolving business needs and improve the overall user experience
    • Support Sr Lead, Data Product Owner in building content for stakeholder engagement or user-facing presentations.


Qualifications

Required Qualifications:

Work Experience
  • 2-5 years of experience in Product Management or a related field
  • Experience working with technical products, software applications, or data products
  • Experience gathering business requirements and translating them into technical requirements
  • Proficiency with product management tools such as Jira, Confluence, and Asana

Communication & Collaboration
  • Excellent written and verbal communication skills
  • Ability to communicate effectively with across technical and non-technical audiences
  • Ability to synthesize complex information into clear, actionable communication
  • Strong interpersonal skills with the ability to build collaborative cross-functional relationships

Organization & Execution
  • Exceptional organizational skills and attention to detail
  • Ability to manage multiple priorities effectively in a fast-paced environment
  • Adaptable and comfortable shifting priorities in a dynamic environment

Problem Solving & Initiative
  • Self-starter with a proactive, solutions-oriented mindset
  • Strong problem-solving skills with the ability to identify opportunities for process improvement
  • Demonstrated curiosity and a desire to learn new technologies, products, or business domains
  • A team player and self-starter.


Preferred Qualifications:
  • Experience supporting web-based or mobile software applications
  • Experience with data analytics or product performance KPIs
  • Experience implementing AI-enabled features or workflow enhancements

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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