EXL Service

Data Engineer

EXL Service$95K — $115K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years' experience in Data Engineering, Analytics Engineering, ETL Development, or related fields.
  • Strong hands-on SQL skills for production ETL workloads support.
  • Proven expertise in ETL operations, production support, incident management, and root cause analysis.
  • Understanding of database performance tuning, server resource management, and capacity planning; SQL Server experience preferred.
  • Excellent communication and stakeholder management skills for effective client engagement.

Responsibilities

  • Drive stability, availability, and improvement of enterprise data platforms via ETL operations.
  • Monitor daily ETL workflows, troubleshoot production issues, and implement preventive solutions.
  • Review technical requirements and code changes, testing and deploying enhancements.
  • Coordinate with vendors and upstream teams for integrating source system changes.
  • Monitor and manage database and server performance, capacity, and resource utilization.

Benefits

  • Opportunity to deepen expertise in ETL operations and data engineering.
  • Collaborative environment engaging with diverse teams and stakeholders.
  • Impactful role influencing data platform reliability and performance.
  • Access to professional development and career growth opportunities.
Full Job Description
Job Description

EXL is partnering with a leading telecom client to support and evolve its enterprise data platforms. As a Data Engineer, you will ensure the reliability and performance of critical ETL processes, drive platform enhancements, and serve as a key liaison between business stakeholders, vendors, and technical teams to deliver high-quality data solutions.

Responsibilities

  • Drive stability, availability, and continuous improvement of enterprise data platforms through ETL operations, infrastructure support, stakeholder request management, and process optimization.
  • Monitor daily ETL workflows, troubleshoot production issues, perform root cause analysis (RCA), and implement preventive solutions.
  • Review technical requirements and code changes, test and deploy enhancements, and coordinate with vendors and upstream teams to incorporate source system changes.
  • Monitor database and server performance, capacity, and resource utilization, proactively addressing issues and bottlenecks.
  • Maintain operational documentation and manage client communications, including status updates, stakeholder alignment, and risk escalation


Qualifications

  • 3-5 years of experience in Data Engineering, Analytics Engineering, ETL Development, or a related field.
  • Strong hands-on SQL skills with experience supporting production ETL workloads.
  • Proven experience in ETL operations, production support, incident management, and root cause analysis.
  • Strong understanding of database performance tuning, server resource management, and capacity planning; SQL Server experience is a plus.
  • Excellent communication and stakeholder management skills, with the ability to effectively engage client teams and navigate ambiguity.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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