Position Description & Qualifications

Serco is seeking a Data Analytics and Research Analystto join our talented and fast-paced Advisory Services, which supports federal programs assisting millions of people seeking government health insurance coverage. This dynamic position on the Data Analytics and Research team will primarily work on the CMS Eligibility Support (ES) Contract supporting the design and execution of research studies and complex analyses. The candidate will translate predictive, prescriptive, and strategic insights into program performance, consumer behavior, and potential fraud to help guide decision making and improvements.

The candidate ideally brings unique combination of subject matter expertise in conducting research and analyses using federal health and program data, and in collaboration with federal health SMEs (particularly as it relates to the Health Insurance Marketplace, Medicare, Medicaid and CHIP) using analytical tools and methodologies to monitor program performance, detect compliance and fraud issues, and improve service delivery. The candidate demonstrates extensive program implementation capabilities, excel at project and contract management, and proficiency at conducting business development activities.

The successful candidate will have experience managing teams working on diverse cross-cutting projects including program integrity and auditing research, under competing timeframes. The candidate will work with and have expertise breaking down complex concepts for many different stakeholders at different levels of technical understanding, such as Serco Leadership, Service Delivery, IT, and Operations, and CMS Executives and subject matter experts.

In this role, you will:

• Serve as a subject matter expert for the research and data analytics team. This includes:
  • Stay abreast on ES/Marketplace processes and data and share with internal and client stakeholders
  • Present analyses and recommendations to internal and client stakeholders, including senior leadership. Utilize data storytelling techniques to break down complex concepts for audiences at different levels of technical understanding.
  • Design and conduct analyses to improve program performance, gain a deeper understanding of consumer behavior, and identify potentially fraudulent activities being conducted in the Marketplace.
  • Propose and execute research studies and complex data analyses to identify challenges and barriers consumers encounter when seeking to obtain health insurance through the federal health insurance exchange.
  • Conduct literature reviews (including scoping reviews, narrative reviews, and systematic reviews) to develop evidence-based recommendations and develop research questions for studies.
  • Working with internal and client stakeholders to develop and improve regular and ad hoc reporting, including through the use of Power BI and Tableau to enhance visual appeal of reports
  • Work with interdisciplinary teams to improve automation and innovation throughout the program, while ensuring data integrity and governance is at the forefront
• Manage and/or coordinate research and data-related projects that crosscut multiple teams and product lines.
• Present research and data analysis findings and recommendations to Internal and client stakeholders, as well as represent Serco and the CMS ES program at industry and academic conferences.
• Collaboratively work with CMS and Serco teams, develop research reports, presentations, white papers, and manuscripts to be submitted for publication in peer-reviewed journals.
• Develop and maintain effective and efficient working relationships with the Client, interfacing with government SMEs and Serco teams.
• Participate in business development activities, including relationship building, capture, and proposal writing.
• Perform other tasks as required or assigned.

To be successful in this role, you will have:

• A Bachelor's degree in public health, data science, statistics, or related field required.
• A minimum of 5 years of experience conducting public health research studies and/or complex quantitative analyses using SQL, python, R or other related software.
• The ability to develop, model, and use data from various sources (program data, public data sources) for data analysis.
• Experience creating and maintaining dashboards using data visualization tools such as PowerBI and Tableau.
• Proficiency in programming languages such as Python and SQL; experience with R or similar languages is a plus.
• Strong communication skills, with the ability to present complex insights and data findings clearly and effectively to technical and non-technical audiences.
• Experience managing complex, research and/or data-related projects that cross-cut multiple teams and product lines from inception to completion
• The ability to collaborate with multidisciplinary teams, including IT, data engineers, policy SMEs, audit SMEs, and product line teams to enhance accessibility and availability of data and reporting across the program.
• Demonstrated experience implementing and maintaining data governance frameworks, metadata management systems, and data catalog tools

Additional desired experience and skills:

• Graduate degree in public health, statistics, or other related field preferred
• Understanding of ACA and Marketplace data and policy issues affecting consumer coverage
• Experience working with MIDAS database, including running queries, conducting analyses, and creating reports using MIDAS data.
• Experience working with Federal government agencies, especially CMS, to support data collection, management, analysis, and reporting efforts.
• Practical experience with cloud data warehouses (e.g., Amazon Redshift, DataBricks) and artificial intelligence and machine learning tools (e.g., Amazon SageMaker and QuickSuite)