The Customer Support Manager is responsible for planning, coordinating, and executing key after-sales activities for our clients, in pilot or commercial projects as well as maintaining an excellent relationship with these clients.
The position requires technical and operational knowledge of the digital solutions commercialized by JBT Marel (OmniBlu). It also requires background knowledge of the Food Process Industry where these solutions will be implemented (Protein Processing Plants). This knowledge will be used to improve the customer's learning process with new technologies and to meet the needs and expectations of the client as quickly as possible.
On a given day, you may:- OmniBlu Customer Support Manager focuses on warm side (coating, frying, cooking) and freezing product lines
- You will be the primary contact between JBT Marel and the customers after the OmniBlu System installation.
- This position is the direct line to customers regarding machine performance data and communication using OmniBlu. Training on the equipment and sending weekly reports is a crucial part to this role.
- You will facilitate the process of new technologies adoption (OmniBlu) with JBT Marel customers, understand their needs and business objectives, and identify how JBT Marel can add value with novel solutions. This includes training and ongoing meetings to review needs and impact
- You will maintain frequent contact with the clients to verify the operation of the implemented solutions and offer full assistance for additional training on how to use the system or troubleshooting.
Requirements for the role- Bachelor's degree in one of the following majors: Data Science, Automation Engineering, Computer Engineering, Business Administration, or similar fields.
- Understand new technological solutions for digital Food Industry and their impact on Food Processing Plants.
- Hands on experience with Food Processing and/or large machine operation.
- Advanced skills with computer systems and software.
- Ability to work in a team-oriented, collaborative environment.
- Collaborate with the sales and technical teams to improve products and design new offers as part of the company's portfolio.
- Valid driver's license is required.
- You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location- This position is hybrid and you will travel 50% of the time
- #LI-KF1
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- We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
- We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
- We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
- Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
