Runwise is looking for a
Customer Success Manager who is highly motivated, results-oriented, and focused on business growth opportunities.
Responsibilities will include, but are not limited to: - Assisting property managers, supers and owners with the Runwise platform
- Drafting and delivering savings analyses for existing customers
- Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
- Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
- Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
- Answering and responding to technical product queries and troubleshooting until issues are resolved.
- Working cross-functionally to identify expansion opportunities within a given book of business.
Who you are:- You have 1-3 years of direct customer management experience in a Customer Success or Account Management role
- You have excellent social and communication skills and find it easy to get along with others
- You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives
- You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently
- You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers
- You are willing and capable of working very hard and at times longer hours during peak season (winter)
- You are passionate about real estate and/or energy efficiency
Salary: $90,000-$110,000 What you believe: - No job is too small.
- Sincerity builds trust.
- Setbacks fuel progress.
- Efficiency is vital.
Benefits:- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups (e.g. DEIB Committee, Run Club)
This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.
