Your Mission:Your mission is to serve as a trusted partner to customers, helping them build and evolve future-ready fleet and energy programs that improve operations and deliver measurable business value. You will manage day-to-day interactions with customers within an assigned portfolio throughout the fleet and, where applicable, energy lifecycle to build strong relationships, deliver top-notch customer service, grow our mutual business together and proactively identify new opportunities for both our clients and for Inspiration. You will also play a foundational role in setting standards and building processes that scale as the business grows and customer requirements expand.
You will report to: Courtney Esmael - Director, Customer Success
Key Responsibilities: - Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination
- Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust
- Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business
- Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them
- Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program
- Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews
- Lead exception oversight and cross-functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates
- Help to build, integrate, and constantly improve upon internal processes
- Serve as the "voice of the customer", bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes
Who You Are: - 5+ years in a customer-focused role with proven ability to grow business and drive strong customer satisfaction and NPS outcomes
- Detail-oriented, highly organized, personable, and enjoys getting things done
- A builder with an affinity for the fast pace and change of a high-growth company
- Possesses excellent written and verbal communication skills, high emotional intelligence, and the ability to navigate difficult conversations with empathy and professionalism
- Proven listener, critical thinker, and problem-solver
- Collaborator with the ability to own and execute independently and through others
- Energized by Inspiration's mission to help fleets modernize for a more sustainable, data-driven, and electric future
- Experience or interest in fleet management, mobility, EVs, energy or adjacent industries
- Bachelor's degree or equivalent
- Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career.
Salary: $105,000 - $140,000 base + 10% bonus
Location: This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday.
