Bynder is seeking an experienced and highly motivated Customer Success Manager with a strong background managing and growing relationships with customers using cloud-based marketing technology platforms. As a Mid-Market Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer's needs and challenges and a "deliver plus one" mindset to managing customers. This role can based in Boston, MA or San Carlos, CA! What You Will Do: • Serve as the trusted advisor to Bynder customers, providing direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment. • Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel. • Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems. • Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals. • Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager. • Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners. • Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies, financial profile, latest news and organizational needs. • Map and engage key stakeholders across the customer's organization to align objectives, accelerate adoption, and build strong executive and functional champions. • Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform. • Act as a liaison between the customer and the Product team, representing customer feedback to inform the product roadmap. • Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business. What You Bring: • 5+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts. • 2+ years in enterprise SaaS within the DAM or Martech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools). • Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks. • Proven experience managing a book of business at scale while building influential relationships with multiple stakeholders at the Director, VP and C-level. • Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations. • Experience managing the end-to-end renewal cycle including strategy, proposal creation, and procurement engagement. • Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand accounts. • Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes. • Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority. • Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment. • Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies. • Proficiency with AI tools and an understanding of AI's impact on the marketing industry. • Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously. • Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus). Benefits and Perks: • Fun, casual work environment • Unlimited vacation policy • 100% company paid medical plans available for you and family • Competitive dental, vision and life coverage for you and family • 401(k) - dollar for dollar match up to 6% • Commuter benefits • Referral bonus plans • Fully stocked kitchen • Room to advance in a high-growth tech company • Competitive compensation Salary: We are able to offer $95K + Commission