The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.

What You'll Own

• Deliver consulting, implementation, and enablement services-guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
• Understand each customer's business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.

What You Need To Succeed

• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
• Proven experience with consulting, solution implementation, and customer enablement.
• Basic understanding of CSS, HTML, JavaScript, and APIs.
• Strong understanding of SaaS platforms, integrations, and data workflows.
• Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
• Excellent communication and relationship-building skills with both business and product stakeholders.
• Strong project management and organizational skills.
• Passion for helping customers succeed and driving measurable business outcomes.

What Sets Us Apart

• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

$115,000 - $135,000 a year

Our job titles may span more than one career level. The total OTE for this role is between $115,000 and $135,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.