Eaton's ES AMER ARS PDCAD division is currently seeking a Customer Order Engineer - Electrical Switchgear. This position is onsite, based at our Arden, NC manufacturing site. No relocation benefit is being offered for this position.

The COE Triage Engineer is an extension of the COE (Customer Order Engineering) department. The role provides a more detailed upfront technical review of newly received or released orders. The intent is to improve our order acceptance process by:

1) Driving clean order entry and processing prior to COE execution.
2) Increasing customer satisfaction by driving more upfront conversation on incoming orders and any engineering/design issues.
3) Providing a robust feedback loop to our sales teams regarding quotation issues/oversight.

At a high level the Triage Engineering role will be responsible for completing the product lines internal review of all incoming direct field quotations, interacting with our sales teams to better define the engineering and manufacturing requirements for our orders and providing direction to the COE team, enabling efficient and streamlined order execution. It is expected that this role will have regular interaction with the Eaton's North American Sales Force, Project Management Organization, DSE and COE departments in order to verify all requirements needed to properly execute ETO requirements for our order engineering teams.

In this role you will:

A. Review incoming orders, inclusive of customer plans and specifications and all other relevant pre/post bid communications to drive clean and clear requirements for the order engineering team.
B. Provide feedback to sales team regarding any major oversights impacting things such as equipment layout, missing control components, pricing, invalid configurations, etc.
C. Support the negotiation of change notices required prior to transitioning an order to the COE team for engineering execution.
D. Support the identification of the long lead material requirements and generating procurement demand.
E. Develop clear hand-off instructions for the COE team to execute against their orders, eliminating the need to complete a thorough review of the incoming order information.
F. Support the development of the COE team, providing guidance on customer interactions and executing against complex engineering requirements not fully defined in our automation systems.
G. Maintain familiarity with product line engineering and application requirements, inclusive of electrical, electro-mechanical, programmable logic controllers and communication protocols.

H. Manage large projects to completion within deadlines with little, or no supervision.
I. Interpret customer one-line diagrams, specifications, and wiring diagrams to determine order requirements and apply Eaton designs to meet customer's expectations with a proven ability to generate electrical schematics and mechanical layouts based on the information received.
J. Perform standard engineering assignments often representing a significant portion of a larger project for Eaton. Coordinate with other Eaton product lines and business units as needed to ensure quality of products to end customer.
K. Embrace and drive a continuous improvement work environment, challenging the status quo to drive business process improvements that will lead towards more autonomous work.

Qualifications:

Basic (Required) Qualifications:

• Bachelors degree in Engineering from an accredited institution
• 2 years of electrical switchgear experience
• 5 years of manufacturing experience
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offer for this position. Only candidates currently residing within a 70 mile radius of Arden, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:

• Ability to work with diverse internal/external customers within a cross functional work environment.
• Ability to train and develop new engineers to the product line
• Electrical switchgear experience

Skills:

• Working knowledge of N.E.C., IEEE, UL, and various local electric codes.
• Ability to interpret both customer specifications and electrical and mechanical drawings.
• Utilization of substantial product knowledge for communication with sales, customers, engineering, and manufacturing personnel.
• Working knowledge of Eaton's engineering systems, including but not limited to Bid Manager, MI Manager, Design Automation and various CAD systems.

The expected annual salary range for this role is $113000 - $165000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.