Microsoft

Customer Experience Program Manager - CTJ - TS/SCI

Microsoft • $119K — $234K *
Reston, VA 20191In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in relevant fields.
  • Active U.S. Government Top Secret/SCI Security Clearance is required.
  • Experience in engineering, product/technical program management, data analysis, or product development.
  • Understanding of complex technical challenges in secured environments.
  • Strong communication skills with multiple stakeholders.

Responsibilities

  • Drive strategic and complex projects with high executive visibility.
  • Interface with customers and stakeholders to adapt project plans.
  • Communicate project progress and issues to all stakeholders.
  • Manage engineering projects using Azure Dev Ops and similar tools.
  • Offer solutions for technical challenges faced by customers.
  • Enhance customer adoption of Azure through data-driven strategies.
  • Gather and translate customer feedback into actionable engineering priorities.

Benefits

  • Healthcare and wellness programs.
  • Professional development and training opportunities.
  • Flexible work arrangements.
  • Retirement plans and financial benefits.
  • Paid time off and leave policies.
Full Job Description
Overview

Microsoft has an exciting opportunity for a Customer Experience Program Manager in the Customer Advocacy and Engineering (CAE) team within the Microsoft Specialized Cloud organization. This team is responsible for customer deployments within air-gapped environments. In this role, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries.As a Customer Experience Program Manager, you will serve as a trusted advisor for strategic customers operating mission-critical workloads. You will partner closely with engineering, product, support, and field teams to drive customer success, accelerate adoption, resolve complex technical challenges, and manage high-priority escalations. The successful candidate combines demonstrated technical acumen, customer obsession, and cross-functional leadership to translate customer needs into actionable engineering priorities and deliver meaningful customer and business outcomes.

Responsibilities
  • Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams.
  • Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals.
  • Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the project, issues, blockers, successes, and impact to drive adoption and realize value.
  • Manage engineering projects through Azure Dev Ops (ADO) or like engineering services tool, focused on prioritization, planning, scheduling, risk management, quality control and effective and efficient decision making for customer projects.
  • Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions
  • Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback.
  • Be Voice of Customer to share insights and leading practices and partner with engineering, compliance, commerce, legal, and other Microsoft teams to gather feedback and translate customer demand signals into platform priorities to improve or unblock Azure solutions.
  • Embody our culture and values


Qualifications

Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or
government security screening requirements are required for this role. These requirements include,
but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance.
    Ability to meet Microsoft, customer and/or government security screening requirements are
    required for this role. Failure to maintain or obtain the appropriate clearance and/or customer
    screening requirements may result in employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security
    clearance to meet federal government customer requirements. You will be asked to provide
    clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud
    background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due
    to citizenship-based legal restrictions. Specifically, this position supports United States federal,
    state, and/or local United States government agency customer and is subject to certain
    citizenship-based restrictions where required or permitted by applicable law. To meet this legal
    requirement, citizenship will be verified via a valid passport, or other approved documents, or
    verified US government Clearance

Preferred/Additional Qualifications
  • Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • 10+ year(s) experience managing cross-functional and/or cross-team projects.
  • 10+ year(s) experience leading and managing customer facing projects.
  • Dependable communication skills, verbal and written, with experience communicating to multiple stakeholder groups such as engineering, customers, end-users, and executives.
  • Ability to work in a dynamic, fast-paced environment with lots of context switching.
  • Proven initiative and influence with demonstrated ability to solve multifaceted and complex problems requiring the effort and impact of a diverse cross team.
  • Demonstrated ability to engage with customers and partners to understand their business needs and priorities.


Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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