Customer Experience Lead, you will
:About the Role We are seeking an experienced
CX Lead, Digital Customer Experience to drive the execution and optimization of digital customer experience strategy. This role will partner closely with marketing, sales, UX, analytics, and global digital teams to deliver seamless, customer-centric experiences across web, eCommerce, and digital platforms.
Key Responsibilities - Lead customer experience initiatives across digital channels, ensuring intuitive and engaging customer journeys.
- Translate CX strategy into actionable projects that improve engagement, conversion, and customer satisfaction.
- Utilize customer insights, journey mapping, UX best practices, and analytics to identify opportunities and reduce friction.
- Manage multiple CX projects from planning through execution, ensuring timelines, quality, and business outcomes are achieved.
- Collaborate with cross-functional teams including UX, content, marketing, product, and global digital teams.
- Support personalization, conversion rate optimization (CRO), and digital tool enhancements.
- Monitor performance metrics, provide actionable insights, and support change management and adoption initiatives.
Required Qualifications - 5-7 years of experience in Customer Experience, UX, Digital Marketing, Digital Operations, CRM, or related fields.
- Proven experience leading digital or CX initiatives from concept to execution.
- Strong knowledge of customer journey mapping, customer research, analytics, and digital optimization.
- Excellent project management and stakeholder management skills.
- Experience with digital platforms, CMS, CRM, MarTech, analytics, and testing tools.
- Strong communication, collaboration, and problem-solving abilities.
- Bachelor's degree in marketing, Business, or a related field (or equivalent experience).
Ideal Candidate - Customer-focused and passionate about improving digital experiences.
- Strong executor who can balance strategy with hands-on delivery.
- Collaborative team player with experience working in matrixed organizations.
- Data-driven mindset with a continuous improvement approach.
- Detail-oriented, organized, and comfortable managing multiple priorities.
This is a Full-Time, Contract opportunity. Schedule: Monday- Friday (1st Shift) Location: Raleigh, NC 27560 OR Franklin, TN 37067 Duration: 6+ Months Pay Range: $45-$50 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should
APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
