Google

Customer Engineering Manager, SLED West

Google$192K — $267K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience
  • 10 years of experience with cloud native architecture in a customer-facing or support role
  • 3 years of experience as a Pre-Sales Manager or in a technical customer-facing role within a Sales Engineering team
  • 3 years of leadership experience, such as people management or mentorship
  • Ability to travel up to 50% of the time

Responsibilities

  • Lead a team of Customer Engineers and develop a growth culture
  • Foster partnerships with key customers and provide industry leadership
  • Partner with Google Cloud Sales leadership to define go-to-market strategies
  • Balance technical leadership with operational excellence in customer engagements
  • Work cross-functionally to resolve technical roadblocks for customer satisfaction

Benefits

  • Flexible working location options (remote or in-office)
  • Targeted equity and bonus programs
  • Access to comprehensive benefits at Google
  • Opportunities for professional development and training
  • Involvement with transformative projects in the public sector
Full Job Description
info_outline
X This position can also be based out of Sacramento.

This role may also be located in our Playa Vista, CA campus.
Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: Sunnyvale, CA, USA; Los Angeles, CA, USA; Sacramento, CA, USA.
Remote location(s): California, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • 3 years of experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
  • 3 years of experience in leadership (e.g., people management, team lead, mentorship, or coaching).
  • Ability to travel up to 50% of the time.

Preferred qualifications:
  • 2 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
  • Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML (including Generative AI) and infrastructure.
  • Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
  • Experience presenting to technical stakeholders and executive leaders, including delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.


About the job
In this role, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) 42.86% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on cloud transformation outcomes for our customers and accelerate business goals for your territory.
  • Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
  • Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
  • Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
  • Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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