You Will:
Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience (empathy, patience, friendliness, positive attitude, pro-activity, upbeat positive energy and outlook.
You will play a crucial role in building strong and lasting relationships with our customers, be responsible for overall customer experience and adoption with Verve and the products and services we provide. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve's product and services, by actively working closely with end users to train, identify, understand, and meet their specific needs and pain points and to drive customer adoption forward.
You will work within all facets to support Verve's growth and the growth of our products by driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis.
If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you.
Details:
- Customer Success
- Play a crucial role in building and maintaining strong and lasting relationships with end users and management at our customer sites.
- Manage customer deployments, trainings, support and overall product adoption
- Develop and create proactive programs and product concepts to improve the overall end user experience and adoption.
- Track and monitor all end user activities to drive adoption and overall product success.
- Support
- Track and monitor all field issues and provide follow thru and complete resolutions for field deployments at customer sites.
- Provide troubleshooting, maintenance and basic repair tasks as coordinated by the Verve Engineering Team
You have:
- An understanding of effective coaching and training techniques
- Unparalleled work ethic and customer-focused attitude who brings value to their relationships.
- Experience leading large group trainings or classes
- Experience developing customer adoption methods, techniques and programs that have proven positive outcomes, resulting in 100% user adoption and additional sales.
- Experience training, coaching, developing, or leading people
- Excellent interpersonal skills (written and verbal), with demonstrated and effective communication and public speaking skills, as well as composure under pressure and professional attitude.
- Strong listening, analytical skills and are detail oriented
- A high level of professionalism and approachability
- Strong time management and organizational skills
- Thrive in a dynamic and collaborative environment
We offer:
- The opportunity to make an immediate and visible impact in a fast-growing company with lots of potential.
- Passionate and fun teammates.
- Wear robots at work!
