QinetiQ North America

Customer Account Manager - Lead

QinetiQ North America$145K — $185K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of Federal or DoD acquisition experience, pre and post-award.
  • Active Secret security clearance required.
  • Bachelor's degree from an accredited institution necessary.
  • Proven leadership in acquisition work and mentoring others.
  • Expertise in FAR-based acquisition processes and documentation.
  • Experience leading complex acquisition actions across various stakeholders.
  • Strong client relationship and communication skills.

Responsibilities

  • Lead and mentor acquisition analysts, prioritizing execution and process adherence.
  • Interface with USSF/CSCO client leadership to assess satisfaction and address performance issues.
  • Support complex acquisition planning including strategy and source selection.
  • Ensure compliance and quality of acquisition documentation and deliverables.
  • Review work products, guiding analysts towards compliance and execution standards.
  • Advise stakeholders on procurement risks and market assessments.
  • Prepare decision-support materials for senior government stakeholders.

Benefits

  • Generous travel opportunities up to 10% annually for client support.
  • Strong emphasis on professional development and mentorship within the acquisition space.
Full Job Description
Position Overview

QinetiQ US is seeking a Senior Customer Account Manager to provide acquisition leadership, client support, quality oversight, and mentorship for commercial satellite communications acquisition activities supporting the U.S. Space Force. The position requires a senior acquisition practitioner who can guide other analysts, lead complex acquisition actions, and maintain consistent execution across team deliverables.

Responsibilities

  • Lead acquisition analysts by setting execution priorities, providing acquisition guidance and mentorship, and promoting consistent use of approved templates and processes.
  • Serve as the primary interface between the acquisition team and USSF/CSCO client leadership, maintaining client relationships, assessing satisfaction, documenting concerns, and carrying out corrective actions for performance or delivery gaps.
  • Lead or support complex acquisition planning under FAR Subpart 7.1, including market research, acquisition strategy, milestones, source selection, performance requirements, and award support.
  • Ensure acquisition documentation, contract records, and client deliverables meet quality, compliance, and program standards; serve as the escalation point for complex regulatory interpretations, stakeholder conflicts, and acquisition issues.
  • Review acquisition work products and guide analysts in resolving quality, compliance, schedule, and execution concerns.
  • Advise senior stakeholders on acquisition approaches, procurement risks, and COMSATCOM market considerations.
  • Lead selected complex acquisition actions and prepare decision-support products and briefings for senior government stakeholders.
  • Travel up to 10%, including approximately three to six trips annually to the National Capital Region in support of client requirements.


Required Qualifications

  • Minimum of 10 years of Federal or DoD acquisition experience supporting pre-award and post-award activities.
  • Active Secret security clearance. #qinetiqclearedjob
  • Bachelor's degree from an accredited institution.
  • Demonstrated experience leading acquisition work, mentoring acquisition professionals, or providing senior technical guidance.
  • Strong knowledge of FAR-based acquisition planning, source selection, contract administration, and acquisition documentation.
  • Experience leading complex acquisition actions and coordinating across program, technical, financial, legal, and contracting stakeholders.
  • Strong client relationship, problem-solving, written communication, and senior-level briefing skills.
  • Ability to travel up to 10%, including periodic travel to the National Capital Region.


Preferred Qualifications

  • Twelve or more years of Federal or DoD acquisition experience.
  • Active TS/SCI security clearance.
  • Master's degree or a relevant DAWIA, FAC-C, PMP, CFCM, or equivalent credential.
  • Knowledge of COMSATCOM markets, commercial SATCOM business models, or related space and telecommunications acquisition.
  • Experience supporting USSF, DISA, SSC, or another Federal space, SATCOM, or national security organization.
  • Experience translating complex technical requirements into acquisition-ready documentation.
  • Familiarity with IAA and FMS processes.
  • Experience guiding distributed teams with mixed levels of acquisition experience.


Pay Transparency

The salary range for this role is $145,000-$185,000 USD USD. The salary range provided is a good faith estimate representative of all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

About QinetiQ North America

QinetiQ North America (QNA) is a subsidiary of QinetiQ Group plc, a British multinational defense technology company. QNA provides technology solutions and services to the United States government and commercial customers. The company's offerings include unmanned systems, cybersecurity solutions, engineering services, and more. QNA has over 6000 employees and is headquartered in McLean, Virginia.
Learn more about QinetiQ North America
Size
6,000 employees
Industry
Founded
2005

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