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The Success Plans GTM Center of Excellence is a centralized team within the Customer Success COO organization, built to drive Success Plans NNAOV growth, shape GTM strategy, connect field to product, and enable the broader distribution organization to successfully sell and deliver Success Plans at scale.

This role sits at the intersection of program management and field readiness. As the Success Plans Enablement Program Management (Manager/Sr. Manager), you will own the end-to-end orchestration of enablement delivery for Success Plans across a large, diverse global audience — including core sellers, Success Plan specialists, specialist sellers across clouds, and the broader Salesforce workforce that touches Success Plans in their day-to-day role.

Success in this position is defined by your ability to map audiences to content needs, align timelines and materials with Marketing and Product partners, and ensure that the right people receive the right enablement at the right time — consistently and at scale. You are the connective tissue between content creators and the field, not the content creator yourself. You excel at removing ambiguity from complex, cross-functional programs and turning stakeholder chaos into a clear, trackable plan.

Audience Mapping & Enablement Planning

• Identify and maintain a clear map of global enablement audiences across Success Plans — including core sellers, Success Plan specialists, specialist AEs from adjacent clouds, and broader internal stakeholders who benefit from Success Plans literacy.

• Translate business priorities into a structured enablement calendar.

• Partner with GTM strategy, product, and field leadership to align enablement priorities with business goals each quarter.

• Coordinate with Marketing and the Global Enablement team on delivery vehicles (live sessions, async content, hub updates, etc.).

• Flag gaps, risks, and delays proactively; escalate with context and recommended paths forward.

Cross-Functional Program Orchestration

• Serve as the primary program manager for Success Plans enablement initiatives, coordinating across Product, Marketing, Global Enablement, Sales Excellence, and field operations.

• Own the end-to-end delivery lifecycle: intake, timeline management, stakeholder alignment, content readiness tracking, launch execution, and post-launch measurement.

• Build and maintain a single operating framework that brings visibility and accountability to all active enablement workstreams.

• Drive alignment across competing stakeholder priorities with clarity and structure.

• Ensure enablement materials — from product updates and GTM changes to selling tools and messaging — reach target audiences on time and through the right channels.

Stakeholder Engagement & Communications

• Build strong working relationships across Product, Marketing, Customer Success, and Sales to ensure Success Plans enablement is embedded into broader GTM and launch calendars.

• Develop clear, structured communications to keep stakeholders and field leaders informed on what's coming, what's live, and what's needed from them.

• Represent Success Plans enablement priorities in global planning forums and launch readiness processes.

Field Feedback & Continuous Improvement

• Build and maintain structured mechanisms to capture field feedback on enablement effectiveness — including surveys, field council input, office hours, and informal channel signals.

• Synthesize feedback from sellers, specialists, and managers into actionable insights; route findings back to Product, Marketing, and GTM strategy partners to inform future enablement priorities.

• Identify recurring gaps or confusion points across audiences and translate them into program adjustments, content refreshes, or new enablement interventions.

• Serve as a consistent voice of the field within internal planning processes — ensuring enablement evolves in response to real-world selling conditions.

Program Measurement & Reporting

• Define and track key performance indicators for Success Plans enablement programs, including reach, completion rates, engagement depth, and time-to-delivery across audiences.

• Develop a regular reporting cadence that provides stakeholders and field leadership with a clear view of what's been delivered, who's been reached, and where gaps remain.

• Translate program data into actionable insights that inform quarterly enablement planning and GTM strategy.

• Surface enablement impact in executive forums and planning reviews, connecting program outcomes to business metrics like Success Plans adoption and pipeline coverage.

• 6+ years of experience in program management, project management, or cross-functional operations within a complex, matrixed organization.

• Experience in enablement, learning and development, field readiness, or sales programs within a SaaS or enterprise software environment.

• Exceptional communication skills — written, verbal, and in the room — including the ability to influence without direct authority.

• Experience building structured program frameworks, operating cadences, and stakeholder communication plans

• Comfortable operating in ambiguity and driving toward clarity across a fast-moving environment

• Familiarity with Salesforce products, particularly Success Plans (Premier and/or Signature).

• Experience working within or alongside Customer Success, Sales Excellence, or GTM organizations.

• Background supporting global field teams across multiple regions or operating units..

• You think in systems and sequences — naturally translating complexity into a clear plan others can follow.

• You are a dot-connector, not just a task manager — you see how the pieces fit and anticipate where they won't.

• You build trust with cross-functional partners quickly and maintain it by delivering on your commitments.

• You are equally effective in an executive stakeholder meeting and a working session with an enablement producer.