DataBank

Critical Infrastructure Engineer

DataBank • $115K — $120K *
Minneapolis, MN 55407In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 7 years in data center facility operations and management
  • Proven leadership experience managing technical teams
  • Bachelor's degree in Engineering or Facilities Management preferred
  • Strong knowledge of mission-critical infrastructure including UPS and HVAC
  • Advanced understanding of ISO and OHSAS standards
  • Exceptional written and verbal communication skills
  • Demonstrated ability to multi-task and manage multiple projects
  • Proficient in presentation and proposal development

Responsibilities

  • Lead process improvement to optimize facility operations
  • Draft and review technical documentation including MOPs and SOPs
  • Oversee project implementation for customer solutions
  • Prepare and deliver technical presentations to stakeholders
  • Manage operational aspects of critical facility infrastructure
  • Maintain reports and compliance documentation
  • Provide advanced support during customer integration
  • Respond to and resolve facility issues to maintain uptime
  • Supervise and mentor facility operations staff
  • Ensure compliance with regulatory standards

Benefits

  • Health, Dental, and Vision insurance
  • Short-Term and Long-Term Disability Insurance
  • Company-paid Life Insurance
  • 401(k) with company matching
  • Paid Time Off (PTO) and Paid Holidays
Full Job Description
As a Critical Infrastructure Engineer, you will play a pivotal part in ensuring 100% uptime and reliability across our data center operations. Leveraging your deep experience in facility management and data center operations, you will lead process improvement initiatives, oversee technical implementation, and ensure that our critical systems consistently perform at the highest standards for our customers.

Key Responsibilities
  • Lead Process Improvement: Develop, implement, and drive best practices, policies, and procedures to optimize facility operations and service delivery.
  • Technical Documentation: Draft and review Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to ensure clarity, compliance, and effectiveness.
  • Project Implementation: Oversee and ensure timely, successful deployment of customer solutions, including preparation and allocation of space, power, and network resources.
  • Technical Presentations: Prepare and deliver technical presentations and status updates on facility systems to internal and external stakeholders.
  • Facilities Management: Oversee the technical and operational aspects of critical facility infrastructure, including power, HVAC, UPS, generators, and mechanical systems, ensuring optimal performance and swift response to incidents.
  • Reporting and Metrics: Produce and maintain monthly reports, operational metrics, and compliance documentation.
  • Customer Integration: Provide advanced technical support during customer integration to ensure seamless implementation of data center solutions.
  • Problem Resolution: Respond rapidly to and resolve facility issues to maintain 100% uptime and reliability.
  • Leadership: Supervise and mentor facility operations staff; foster a culture of operational excellence and continuous improvement.
  • Compliance: Maintain up-to-date knowledge and compliance with regulatory standards, including environmental, safety, ISO 9000 (quality), ISO 14000 (environmental), and OHSAS 18000 (health & safety) standards.
  • Other Duties: Perform additional responsibilities as required to support the success of the facility.


Qualifications
  • Minimum 7 years of experience in data center facility operations and management.
  • Proven supervisory and team leadership skills; experience managing technical teams.
  • Bachelor's degree in Engineering, Facilities Management, or related field preferred; equivalent training and experience considered.
  • Strong knowledge of mission-critical infrastructure and networking technologies, including UPS, generators, power distribution, mechanical systems, and HVAC.
  • Advanced understanding of industry standards, codes, and procedures, including ISO and OHSAS standards, and environmental/safety regulations.
  • Exceptional written and verbal communication skills, including the ability to draft professional technical documents and deliver effective presentations.
  • Demonstrated ability to multi-task, prioritize, and manage multiple projects and deadlines in a high-availability environment.
  • Proficient in presentation and proposal development.
  • Data center industry experience required.


Compensation & Benefits
  • Salary: $115,000 - $120,000 (commensurate with experience)
  • Health, Dental, and Vision insurance
  • Short-Term and Long-Term Disability Insurance
  • Company-paid Life Insurance
  • 401(k) with company matching
  • Paid Time Off (PTO) and Paid Holidays

About DataBank

DataBank is a leading provider of enterprise-class data center, cloud, and interconnection services. The company was founded in 2005 and has since grown to become one of the largest privately held data center providers in the US, with facilities in Dallas, Minneapolis, and Kansas City. DataBank's services include colocation, cloud hosting, managed services, and network connectivity, and the company serves a wide range of customers, including Fortune 500 companies, healthcare providers, and government agencies. DataBank is known for its high-quality facilities and customer service, and has received numerous awards for its performance and innovation.
Learn more about DataBank
Size
1,000 employees
Industry
Information Technology
Net Income
$10 million
Founded
2005
5 Year Trend
+20%
Revenue
$200 million
* Ladders Estimates

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