Schedule: Full time
Shift: 24 Hours (United States of America)
Address: 2000 FOWLER GROVE BLVD
City: WINTER GARDEN
State: Florida
Postal Code: 34787
Job Description: - Manages the day-to-day operations of the team and department.
- Adheres to labor and budget guidelines, monitoring team time and attendance.
- Trains and evaluates team members, coordinating and setting up schedules training and education sessions.
- Monitors the department's work for accuracy and workflow.
- Escalates all team member issues to the senior manager or director, as appropriate.
- Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.
- Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
- Ensures team members are oriented to the department at time of hire.
- Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
- Keeps up with assigned workload and seeks assistance when necessary.
- Develop and monitors facility schedule to ensure appropriate coverage.
- Performs other duties as assigned
Knowledge, Skills, and Abilities: - Mature judgement in dealing with patients, physicians, and insurance representatives [Required]
- Intermediate knowledge of Microsoft programs and familiarity with database programs [Required]
- Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
- Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
- Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
- Ability to manage diverse personalities [Required]
- Ability to adapt in ever changing healthcare environment [Required]
- Ability to follow complex instructions and procedures, with a close attention to detail [Required]
- Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required]
- Exceptional customer service skills [Required]
- Advanced understanding of insurance knowledge and benefits [Required]
- Advanced understanding of hospital electronic medical report (EMR) system [Required]
- Basic medical terminology [Required]
- Must be able to read, write, and speak conversational English [Required]
- Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Required]
- Intermediate medical terminology [Preferred]
- Bilingual: English/Spanish [Preferred]
Education: - High School Grad or Equiv [Required]
- Bachelor's [Preferred]
Field of Study: - in business administration, finance, healthcare, or related field
Work Experience: - 3+ Revenue Cycle Experience [Required]
- 2+ Supervisory Experience [Preferred]
- 2+ Customer Service Experience [Preferred]
- 2+ Direct Patient Access Experience [Preferred]
Additional Information: Licenses and Certifications: - Certified Management Accountant (CMA) [Preferred] OR Certified Financial Planner (CFP) [Preferred]
- Certified Healthcare Access Associate (CHAA) [Preferred]
- Certified Healthcare Access Manager (CHAM) [Preferred]
- Certified Revenue Cycle Rep (CRCR) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$66,170.74 - $123,073.07
